Guest Experience Associate
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Company Description
Flyp specializes in transforming empty properties into attractive homes that sell quickly and for a higher price. The company's innovative business model offers homeowners a groundbreaking way to sell their properties. The mission of flyp is to ensure every home sells for its fullest possible value, creating spaces that are designed to sell.
Role Description
This is a full-time remote position for a Guest Experience Associate at Flyp. In this role, you will be responsible for managing guest communication, delivering exceptional customer service, and ensuring a seamless guest experience. You will collaborate closely with relevant teams to address guest needs and enhance overall satisfaction.
Main Responsibilities
Inbound and Outbound Phone Calls: You will engage with a diverse range of customers, requiring you to adapt your communication style to suit different individuals and situations.
Inbound and Outbound Emails: You will be responsible for crafting clear, concise, and appropriately toned email responses. Strong written communication skills are essential, as is the ability to manage a busy inbox effectively.
Stakeholder Management: Collaborating with various departments across the business, you will ensure timely and clear updates are communicated to stakeholders, fostering strong working relationships.
Troubleshooting: You will assist guests with using unfamiliar appliances in homes you've never visited. This requires the ability to follow instructions closely, remain resourceful, and problem-solve when information is limited.
Channel Management: You will oversee the flow of incoming requests from multiple stakeholders, ensuring efficient handling and timely responses.
Vetting: You will follow established vetting procedures, identifying potential red flags and escalating issues as needed to ensure the safety and satisfaction of our guests.
Qualifications
- Communication and Customer Service skills
- Experience in managing Guest Experience is required
- Strong interpersonal and problem-solving skills
- Attention to detail and organizational skills
- Ability to work independently and remotely
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