Guest Experience Manager (GXM)

Job Advert

Role: Guest Experience Manager (GXM)

Location: Central London (Holborn)

Department: Reception UK

Job type: Permanent

Salary: £13.85 per hour

Hours: 45 hours per week

Pattern of work: Monday to Friday (08:00 - 17:00)

Closing Date: 22/02/2026

Job ID: 803

We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be

the sole ambassador of the building, setting the tone for a premium and professional space.

We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious

corporate office.

As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build

strong, trusted relationships with tenants, clients and stakeholders.

Who we are

Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to

details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our

clients’ requirements with a focus on superb customer service.

Your Key Responsibilities

• Deliver a polished, welcoming and professional Front of House service

Meet, greet and manage all visitors and incoming calls

Coordinate meeting rooms, hospitality, refreshments and catering

Maintain an immaculate reception and common areas

Act as first point of contact for tenants, client representatives and visitors

Support building operations including security, safety, compliance and contractors

Monitor office supplies, maintenance and cleaning standards

Manage access control, key fobs and visitor procedures

Assist with Health & Safety records, incidents and reporting

Produce tenant newsletters, social media posts and organise events/pop-ups

About You

• Experience in a similar role within luxury, corporate, hospitality or HNW environments
• Impeccable personal presentation and exceptional customer service skills
• Confident communicator with strong organisational abilities
• Proactive, calm under pressure and solutions-focused
• Comfortable liaising with contractors and senior stakeholders
• Competent using Microsoft Office and digital platforms
  
  

Employee Benefits

RUK takes pride in offering benefits that promote health and wellbeing.

• Ride to Work Scheme

Retail discounted shopping

Employee Assistance Programme

Credit Union

Long Service Rewards

Employee of the Month/Year

We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse

talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.