Guest Sales Specialist

CompanyBarons Eden - Hotel and Spa Collection

LocationMoreton-In-Marsh, England, United Kingdom

Posted At1/14/2026

UK Visa Sponsorship Analytics

Occupation Type

Business sales executives

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

About Us

At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About The Role

As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences

Key Responsibilities Include

Handling all incoming inquiries and reservation calls professionally.
Processing bookings, schedule treatments, and guest dining arrangements.
Sending out booking confirmations and relevant documents promptly.
Maintaining efficiency and accuracy in all tasks, adhering to quality standards.
Always providing excellent customer service.
Driving sales and improve guest reservations.

Striving to meet and exceed monthly sales targets.

Assisting other areas of the Central Reservations department as needed.

What We're Looking For

Have the ability to thrive in a fast-paced environment.
Be resilient and capacity to adapt to changes.
Be a quick learner and a passion for acquiring new skills.
Have the availability to work evenings, weekends, and holidays as part of a 7-day operation.
Have the ability to maintain a positive and proactive approach to work.
Have experience with Property Management Systems (PMS).
Have previous experience in a call centre environment.
Have a background in the hospitality industry is desirable.
Have basic knowledge of Microsoft Excel.

Additional Information

Full-time role: 40 hours per week.
Shifts: 0745-1615hrs / 0845-1715hrs / 0945-1825hrs
Rolling shift patter, including a 6 day working week, a 5 day working week and a 4 day working week.
Location: Based at Head Office, Moreton-in-Marsh
Plus: Monthly performance-based commission

What We Offer

Competitive salary
Monthly performance based commission
Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall
Coffee and snacks from our kitchen
Access to an Employee Assistance Program
Free parking on-site
Refer-a-Friend scheme
Discounts on overnight stays and spa days for you and your guests
Discounts on food, drink and retail across our venues
Comprehensive induction and training program
Pension scheme

People say you can’t choose your family, well we choose you to be part of ours!

Skills

call centre

Strong Communication

Sales Experience

Passionate

Target driven