Guest Service Assistant - Holiday Inn Express St Albans

Company4C Group

LocationSt Albans, England, United Kingdom

Posted At2/23/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (58.0%).

Occupation Type

Receptionists

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Guest Service Assistant - Holiday Inn Express St Albans

Holiday Inn Express St Albans, Colney Fields Shopping Park, Saint Albans, Hertfordshire, AL2 1AB

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Overview of Role

At Holiday Inn Express St Albans, we are looking for a Full Time Guest Service Assistant to join our award-winning team!

Working at Holiday Inn Express St Albans, London Colney, this exciting opportunity is open to applicants who are flexible in working shifts and are passionate about delivering a great customer service experience.

The Role

Full time role with flexibility from week to week in your work pattern. The role includes working mornings, afternoons and evenings including weekends.
Be the friendly face that welcomes our guests, making their first impression unforgettable from check-in to check-out.
Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
Be the go-to person for guest questions, whether it’s the best way to get to London or picking a local spot for lunch.
Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.

Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.

Keep the front desk looking sharp, creating an inviting and welcoming vibe for every visitor.

Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.

Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

What We Offer

Flexible working ( subject to role and probationary review)
Staff accommodation rates across UK Hotels
Death in service cover
Cycle scheme
Tech Scheme
Health Cash Plan ( HSF)
Referral Scheme ( recruit a friend)
Workplace pension scheme
Access to EAP and wellbeing support
Eyecare vouchers
Pension
Private Medical Insurance
Continuous Learning & Development opportunities
Recognition Programme and social events

The Candidate

You are flexible, approachable, and sociable in nature.
Able to demonstrate leadership and role-model core values

Experience of working in a fast paced and dynamic environment.

Suitable experience and/ or qualifications in the role

You must have the right to work in the UK to be eligible for this role, documented evidence of eligibility will be required from candidates

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.

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