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As Guest Service Centre Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties And Responsibilities
As Guest Service Centre Supervisor, I will assume full responsibility for the efficient operation in the following:
- Responsible for the daily operation of the telephone operators during the shift and administrative work. I supervise and lead the team of Guest Service Centre Hosts.
- Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
- Handle all long distance and local calls and relay message if required.
- Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
- Monitor guests messages and reply via Whatsapp or Six Senses App
- Review arrivals and departures to plan for the next day’s activities. Coordinate pre-arrivals, preferences and special requests from guests. Update PMS and profiles accordingly.
- Assist in booking and taking requests for reservations for any outlets, spa and Experiences requests.
- Ensure proper handover of all outstanding matters for follow-up at the end of the shift.
- Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment.
- Update general messages and relevant information from the guest via App for internal communication.
- Knowledge of all facilities and services offered by the resort including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows.
Qualifications
To execute the position of Guest Service Centre Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 2 years experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.
- Fluent in English; I understand that additional languages are preferred.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Guest Service Centre Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
