Hard FM Support Manager

• Mon to Fri - standard hours
• Home based role with limited travel to company offices
• Strong salary and private healthcare

*Technical/Engineering background not required, but any exposure to Hard FM would be required*

Here at ISS, as one of the UK's leading Facilities Management (FM) providers, we are looking to develop our resource aligned against a key banking and retail contract by recruiting a Hard FM Support Manager to support the delivery of Engineering planned and reactive maintenance against the client's national branch network, encompassing Mechanical, Electrical and Fabric repairs

Here, working with the Account team, and a central none Account specific mobile engineering resource you will take an overview of Account engineering delivery to ensure service delivery is compliant, correct, completed and meets all H&S standards

Rather than, working on the engineering "front line", this role is instead intended to ensure compliance from a system/process perspective, ensuring jobs are closed down on the system and we are working to KPIs and SLAs. Therefore, you will work with a wide purview, and will be a major asset in understanding key processes underpinning contract delivery and room for improvements

This role best suits a Hard FM aware professional, well versed with FM software such as a CAFM system (Maximo) and works in a process/structured way but is able to support a major, and fast moving account

This is a fantastic role for an established FM professional to develop their career, working within a truly major Account for a world class employer

Actions will include:

• Assist with performing engineering reviews, to ensure that the planned and reactive tasks are completed as required.
• Ensure completed jobs are closed off within the CAFM system
• To monitor, track and ensure completion of PPM’s monthly.
• To ensure that aged works are monitored and chased up to competition
• Attend regular meetings with client, updating on works progress and planning future works.
• Ensuring through Risk Management that risks associated with the operation and delivery of all engineering services provided by the Facilities Partner are identified, acknowledged and mitigated
• Responding positively, politely and promptly to all customer requirements and carry out your duties in a professional and courteous manner
• Assist with ensuring an accurate flow of communication in the day-to-day service delivery of the contract

We need from you:

• Some understanding of Hard FM and experience working within many stakeholder in a complex organisation