HARD SERVICES MANAGER

London, England, United Kingdom

8/8/2025

Salary: £65,000 per annum

Working Hours: Full-Time, Permanent, 40 hours per week, Monday - Friday between 8am and 5pm

Location: Trinity Buoy Wharf, London, E14 0JW

We are looking for an experienced Hard Services Manager to join our team on a full time, permanent basis. This role will cover our Tower Hamlet Schools contract

This role requires a senior Hard Services team member to manage the operational delivery of Hard FM services. Key duties include managing staff and subcontractors, ensuring compliance with KPIs and SLAs, and overseeing both planned and reactive maintenance. You'll also provide operational guidance and support to the management team

Responsibilities Will Include

• Manage the delivery of compliant hard services, ensuring all work aligns with strategic goals, legislation, and corporate policy. This will be achieved through the Hard Services Supervisor and Engineers, and within the allocated budget
• Service & Compliance: Ensure consistent achievement of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will be the appointed responsible person for fire and water management and will manage all statutory and mandatory Planned Preventative Maintenance (PPM).
• Financial & Subcontractor Management: Monitor and control all engineering costs, including labor, materials, and fuel. Manage all Hard Services subcontractors, including performance meetings and competency checks.
• Team Leadership: Oversee the recruitment, induction, and development of Supervisors and Engineers. Manage all team relations issues, including performance reviews, disciplinary actions, and grievances.
• Operational Support: Provide technical expertise to the Regional Facilities Manager, attend client meetings, and work with the G4S Project Management Office to prepare Lifecycle & Maintenance plans for up to five years.
• Innovation: Maintain knowledge of new technologies and products, ensuring they are commercially viable for the business.
  
  

Essential

• Mechanical or Electrical (M&E) Qualification with a minimum of 10 years of experience.
• Health & Safety Qualification (NEBOSH, IOSH, or equivalent).
• Highly organised with strong communication and teamwork skills.
• Proven experience in compliant asset maintenance, following SFG20 and industry best practices.
• Water management qualification is required.
• Must be a team player who can also work effectively on their own initiative.
• Commercially astute with a track record of implementing cost-effective technical solutions.
  
  

You will be valued and supported, and provided with first class training and competitive benefits.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Progression, training and development catered to you
• Charity Work - 1 Volunteering day
• Uniform Provided
• Annual leave entitlement – 25 days plus bank holidays
• Charity work- Match-IT and Payroll Giving
• Refer A Friend incentives
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Confidential Counselling Services
• 24/7 support specialising in health and medical
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.
  
  

G4S is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at [email protected] to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.