Hardware & Software Technical Specialist

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Role: Hardware & Software Technical Specialist

Job Type: Permanent

Location: London

Ready to take the next step in your career? Join us as a Hardware & Software Technical Specialist.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more opportunities to make an impact that matters, through challenging projects which demand ambitious innovation.

• Develop professional relationships with some of our key stakeholders.
• Become an expert of our digital engineering platform.
• Work with some of the brightest global minds in the industry.

The Role

The Technical Specialist will be responsible for troubleshooting, and ongoing maintenance of parcel locker, KIOSK, ATM systems with integrating IT systems. This role combines a deep understanding of hardware and software systems with the ability to provide high-level technical support and problem-solving for both internal teams and customers. The specialist will work closely with the engineering, operations, and customer support teams to ensure the system’s continuous and efficient operation.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide advanced technical support for complex issues related to parcel locker systems, Kiosk, ATM, including hardware malfunctions, software bugs, network issues, and user access problems.
• Troubleshoot and resolve issues remotely, working with customers or internal teams to restore system functionality.
• Diagnose and address hardware failures and coordinate repairs or replacements as necessary.

System Maintenance & Optimization:

• Monitor system health, conduct diagnostic tests, and identify potential issues before they impact operations.
• Configure system settings, user access controls, and network configurations for newly existing systems.
• Optimize system performance by analyzing data from lockers and backend systems and recommending improvements.

Collaboration with Internal & 3rd Party Teams:

• Collaborate with engineering teams to troubleshoot, escalate, and resolve advanced technical issues.
• Work closely with operations and customer support teams to provide guidance on system performance, troubleshooting, and customer feedback.
• Document technical processes and contribute to creating user manuals, training materials, and knowledge bases.
• Liaise with third-party vendors for incident management, troubleshooting, and service levels are met

Security & Compliance:

• Monitor system logs and security alerts to proactively address any security concerns, ensuring the privacy and integrity of data handled by the lockers.
• Reporting & Documentation:
• Maintain accurate records of installations, repairs, system configurations, and support tickets for internal tracking.
• Generate reports on system performance, hardware health, and issue resolutions for management review.
• Document best practices, troubleshooting steps, and system configurations to improve operational efficiency

Your Profile

Essential skills/knowledge/experience:

• Minimum of 3-5 years of experience in a technical support or systems specialist role, ideally working with automated systems or hardware/software integration like Parcel Locker, ATM & Kiosks.
• Experience with self-service solutions, kiosks, or parcel locker systems is highly desirable.
• Strong experience in troubleshooting hardware, software, and networking issues, both remotely and on-site.

Technical Skills:

• Advanced knowledge of hardware troubleshooting and repair (touchscreens, sensors, locks, motors, etc.).
• Solid understanding of networking concepts (TCP/IP, VPN, Wi-Fi, DNS, DHCP).
• Familiarity with operating systems (Linux, Windows, or Android) used in automated systems.
• Experience with databases and SQL for backend system interactions.
• Knowledge of system monitoring tools and diagnostic software.

Problem-Solving & Analytical Skills:

• Strong analytical and diagnostic skills to identify root causes of complex issues.
• Ability to work under pressure and quickly resolve technical issues to minimize downtime.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to create clear and concise documentation for troubleshooting, installation, and user guides.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

TCS celebrates inclusion without exception. We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation or beliefs.

If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at [email protected] with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.