Hardware/Software Technical Specialist

If you need support in completing the application or if you require a different format of this document, please get in touch with at [email protected] or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Hardware/Software Technical Specialist

Job Type: Permanent

Location: London, UK

Mode of Working: Hybrid (2-3 days in the office)

Number of hours: Full-time

Ready to utilize your skills & experience in hardware/software integration like Parcel Lockers, ATM & Kiosks?

Join us as a Hardware/Software Technical Specialist.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Apply technical expertise where it directly improves operations.
• Contribute to practical problem-solving across teams.
• Be part of a meaningful, visible outcome.

The Role

The Hardware/Software Technical Specialist will be responsible for troubleshooting, and ongoing maintenance of parcel lockers, KIOSK, ATM systems with integrating IT systems. This role combines a deep understanding of hardware and software systems with the ability to provide high-level technical support and problem-solving for both internal teams and customers. The specialist will work closely with the engineering, operations, and customer support teams to ensure the system’s continuous and efficient operation.

Key responsibilities:

• Provide advanced technical support for complex issues related to parcel locker systems, Kiosk, ATM, including hardware malfunctions, software bugs, network issues, and user access problems.
• Troubleshoot and resolve issues remotely, working with customers or internal teams to restore system functionality.
• Diagnose and address hardware failures and coordinate repairs or replacements as necessary.
• Monitor system health, conduct diagnostic tests, and identify potential issues before they impact operations.
• Configure system settings, user access controls, and network configurations for newly existing systems.
• Optimize system performance by analyzing data from lockers and backend systems and recommending improvements.
• Collaborate with engineering teams to troubleshoot, escalate, and resolve advanced technical issues.
• Work closely with operations and customer support teams to provide guidance on system performance, troubleshooting, and customer feedback.
• Document technical processes and contribute to creating user manuals, training materials, and knowledge bases.
• Liaise with third-party vendors for incident management, troubleshooting, and service levels are met.
• Monitor system logs and security alerts to proactively address any security concerns, ensuring the privacy and integrity of data handled by the lockers.
• Maintain accurate records of installations, repairs, system configurations, and support tickets for internal tracking.
• Generate reports on system performance, hardware health, and issue resolutions for management review.
• Document best practices, troubleshooting steps, and system configurations to improve operational efficiency.

Your Profile

Essential skills/knowledge/experience:

• Strong experience in technical support or systems specialist role, ideally working with automated systems or hardware/software integration like Parcel Lockers, ATM & Kiosks.
• Experience with self-service solutions, kiosks, or parcel locker systems is highly desirable.
• Strong experience in troubleshooting hardware, software, and networking issues, both remotely and on-site.
• Advanced knowledge of hardware troubleshooting and repair (touchscreens, sensors, locks, motors).
• Solid understanding of networking concepts (TCP/IP, VPN, Wi-Fi, DNS, DHCP).
• Familiarity with operating systems (Linux, Windows, or Android) used in automated systems.
• Experience with databases and SQL for backend system interactions.
• Knowledge of system monitoring tools and diagnostic software.
• Strong analytical and diagnostic skills to identify root causes of complex issues.
• Ability to work under pressure and quickly resolve technical issues to minimize downtime.
• Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to create clear and concise documentation for troubleshooting, installation, and user guides.

Desirable skills/knowledge/experience:

• Strong customer service skills, with an ability to build relationships with clients and provide effective support.
• Ability to maintain a professional demeanor when dealing with technical issues in high-pressure situations.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [email protected] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [email protected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [email protected] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.