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Job Overview
The HCC Surveillance Digital Navigator will be a key member of the liver cancer surveillance team, responsible for supporting the operational delivery of a safe, effective, and equitable digital surveillance pathway for patients at high risk of hepatocellular carcinoma (HCC). This includes managing a secure digital database, coordinating ultrasound appointments, tracking compliance, and ensuring no patient is lost to follow-up.
Working closely with hepatology clinicians, radiology, the Early Detection Liver Cancer Nurse, administrative staff, Cancer Services, and the NBT/UHBW Digital Transformation teams, the post holder will provide continuity, coordination, and a single point of contact for over 2,000 patients undergoing six-monthly HCC surveillance. This role will also support equitable access to care across the hospital group, in alignment with NICE and NHSE national standards.
Main duties of the job
- Transfer and maintain records of all eligible patients within the HCC digital tracker system (Careflow or equivalent).
- Monitor patients’ surveillance schedules and ensure timely coordination of six-monthly ultrasound scans and AFP blood tests.
- Identify missed appointments or delays and escalate for appropriate action.
- Liaise with radiology, hepatology, and admin teams to book follow-up or reschedule scans.
- Provide non-clinical information and reassurance to patients regarding their surveillance appointments.
- Contact patients through at least two forms of communication to maximise attendance and reduce DNAs.
- Populate and manage the HCC tracking database, ensuring data quality and timely entry of imaging and pathology results.
- Generate performance reports and dashboards to support auditing, compliance, and service improvement.
- Work closely with the Band 7 Early Detection Nurse and report any concerns regarding delays, deterioration, or clinical escalation needs.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed Job Description And Main Responsibilities
Digital & Data Responsibilities
- Populate and manage the HCC tracking database, ensuring data quality and timely entry of imaging and pathology results.
- Generate performance reports and dashboards to support auditing, compliance, and service improvement.
- Support the coding of patients under active HCC surveillance and maintain up-to-date records of surveillance status
Team Support & Communication
- Provide a point of contact for patients on the HCC surveillance pathway, including appointment reminders and follow-up queries.
- Work closely with the Band 6 Early Detection Nurse and report any concerns regarding delays, deterioration, or clinical escalation needs.
- Participate in team meetings and support cross-cover for administrative colleagues to ensure continuity of service.
Person specification
Qualifications
Essential criteria
- GCSEs in English and Maths (A-C) or equivalent
Desirable criteria
- NVQ Level 3/4 in Health/Social Care or Administration
Experience
Essential criteria
- Experience in patient-facing or healthcare admin roles
- Experience using clinical databases or hospital IT systems
Desirable criteria
- Cancer services or surveillance coordination
- Experience with Careflow or ICE systems
Knowledge & Skills
Essential criteria
- Good organisational, prioritisation and problem-solving skills
- High level of IT literacy, including Excel, email, and databases
- Effective communicator, verbally and in writing
Desirable criteria
- Understanding of liver disease or cancer pathways
Personal Qualities
Essential criteria
- Demonstrates empathy, discretion and professionalism
- Motivated, team-focused, and able to work independently
- Willingness to learn and improve processes
Desirable criteria
- Committed to equity and patient-centred care
- Enthusiastic about digital transformation
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
