Head Concierge

Head Concierge ay Hallmark Luxury Care Homes!

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

About The Role

As our Head Concierge, you will play a pivotal role in facilitating the lives of residents at "The Residences," ensuring they experience the highest standards of professionalism and customer service at all times. You will be the direct point of contact for our residents, anticipating their needs, building strong relationships, and providing personalised services to enhance their quality of life.

About You:

• Outstanding: We value our team members who consistently deliver excellence. .
• Ethical: Integrity and honesty are fundamental to our culture.
• Caring and Compassionate: Your enthusiasm and energy will engage residents.
• Respectful: You uphold confidentiality and treat residents and colleagues with dignity.

What our Head Concierge does

• Act as the primary point of contact for residents of The Residences, delivering exemplary service with professionalism and warmth.
• Anticipate residents' requirements and needs, proactively addressing any requests or concerns to ensure their comfort and satisfaction.
• Coordinate resident admissions, liaising with residents and relevant departments to ensure a smooth transition to The Residences.
• Build strong, professional relationships with residents, gaining an understanding of their preferences, interests, and life histories.
• Take ownership of resident requests, ensuring prompt and thorough resolution to exceed their expectations.
• Provide in-suite services such as resident deliveries, meal service, and maintaining stocked fridges.
• Oversee the dining experience, ensuring it meets the highest standards and caters to residents' preferences.
• Manage the bar service, serving food and drinks to residents with warmth and hospitality.
• Maintain the overall presentation of The Residences, creating a welcoming, friendly, and professional environment.

Reap the Rewards

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• 28 days annual leave (Inc Bank holidays)
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we value diversity, teamwork, and dedication to excellence. If you're ready to make a meaningful difference in the lives of our residents and contribute to a warm and welcoming environment, we invite you to apply and become part of our compassionate community!