Job Description
Location: Northney Road
Job Title: Head Housekeeper
Department: Housekeeping
Reporting To: Resort Manager
Primary Job Purpose
An exciting opportunity has arisen for a Head Housekeeper to join our team. The successful Head Housekeeper will ensure high standards of cleanliness in all areas of the resort and contribute to supporting the needs of the guests and clients in order to provide safety and the best guest experience.
About The Role
Roles and Responsibilities:
- To oversee and direct all cleaning activities to ensure high standards are maintained at all times
- Complete room inspections and ensure staff are consistent and trained to maintain the high standard expected
- Ensuring our highest standards of cleanliness and service delivery are provided to all guest rooms, public areas.
- Ensure all staff have a high standard of personal cleanliness and presentation, and hygiene is maintained. Including the use of Protective Clothing as necessary
- Train and develop all staff to a high standard and resolve any issues with performance effectively
- Monitor payroll costs accordingly
- Recruit, maintain and develop a strong team across all food and beverage areas at the resort.
- Champion a training culture within the team that maintains knowledge and skills within the team and encourages and nurtures talent for succession planning.
- Ensure all rotas are completed and signed off through the Forth system in line with payroll budgets
- Stock levels are maintained correctly, and undertake Linen Stocktakes
- Liaise with reception daily
- Be aware of all maintenance issues and report to the Maintenance Supervisor or Resort Manager
- Ensure good communication with other departments and that you are contactable at all times by radio
- Ensure that a satisfactory laundry service is maintained & dry stock and consumables are rotated and areas kept clean and tidy
- Stock levels and wastage to be kept to a minimum
- To undertake any other duties within the department when required
- Ensure that all budgets, targets and deadlines are met
- Comply with all legal requirements in respect of health and safety and welfare of staff and customers, COSHH and Manual handling
- To assist in duty manager duties when required
This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
Key Skills
- Works well under pressure
- Excellent people management skills
- Attention to detail
- Good communication skill
- Problem solving skills
- Analytical skills and commercial awareness
All staff Key Performance Measures
Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.
- To focus on the guest experience at all times and continually strive to delight time after time
- To see each guest as part of a long-term relationship not a onetime event
- To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
- To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
- To encourage our team to contribute to excellent working conditions for all
- To gain a reputation for delivering financial performance and being consumed and enthralled about business.
Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:
- Discounts across the resort, including family and friends
- Free onsite parking
- Progression and career development opportunities.
- Pension Scheme
- Free staff meals
- Free gym membership
- Access to wellness programmes
- Share of Resort’s service charges on monthly basis
- Extra days holiday after 2 years
Skills Required
- Ability to manage a team to achieve results
- Ability to work to deadlines
- High standards of presentation, organisation and cleanliness
- Great attention to detail
- Ability to solve issues quickly and efficiently
- Able to work as a team or alone
- Able to give instruction
- Ability to read instructions
- Flexible approach to work
- Excellent communication skills, both written and verbal
- Positive can-do attitude
- Thrives on routine daily tasks
- Able to maintain and develop strong team
- Able to monitor payroll spending and adjust rotas accordingly
- Good interview skills
- Able to perform stocktakes and maintain stock levels
- Good analytical skills and commercially aware.
Attitude
- Reliable and able to work under pressure
- Approachable
- High standard of personal appearance
- Respectful
- Conscientious
Skills Needed
About The Company
About Us
Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the
Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the
Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage
Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Company Culture
Why LQ Resorts ?
Our Company
LQ is a family run, collection of quality destination led Hotel Resorts.
Its family ethos, values and vision are well known to those who choose to spend their quality time with us.
LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.
A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.
Our Values
- To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
- To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
- To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
- To encourage our team to contribute to excellent working conditions
Our Employees
Are a vital part of LQ Resorts .
- Supporting our team’s physical and mental health Providing free gym membership
- Delivering employee recognition programmes to reward hard work and effort.
- Creating an environment that supports the development of skills, knowledge, qualifications and career progression
- Discounts across all Resorts, to encourage leisure time
Required Criteria
- Willingness to undertake further training.
- Basic training in Health and Safety including COSHH (Control of Substances Hazardous to Health)
- Manual Handling
- Housekeeping
- Cleaning
- Experience of working to budgets and creating monthly reports
Desired Criteria
Closing DateTuesday 30th September, 2025
Contract Typefulltime
SalaryBased on Experience
