The
Head of Programme Quality Assurance is responsible for leading efforts to ensure the successful delivery of programmes by maturing our quality assurance capability. This will involve deployment of a quality assurance framework, undertaking deep dives into programme delivery and ensuring adherence to governance (the Group Delivery Disciplines). This senior leadership role requires a strategic mindset, strong analytical skills, excellent influencing skills at all levels and deep expertise in programme delivery to drive consistency, compliance, and continuous improvement across the change portfolio.
The Head of Programme Quality Assurance will input regularly into the Group Investment Committee (GIC), providing thematic insights on QA findings, and remediation actions. This role requires an experienced leader to lead a small, critical team to provide strategic oversight, hands-on programme assurance and regularly engage internal stakeholders and external partners.
Key Responsibilities
- Programme Assurance
- Lead deep-dive QA reviews on complex strategic programmes using GDDs as the framework.
- Identify early indicators of delivery risk and support root cause analysis and resolution planning.
- Track and report on QA-related Capex recovery.
- Governance & Reporting
- Provide regular updates to the GIC on QA findings, risks, and remediation progress.
- Align QA activities with Risk and Audit functions to ensure consistent assurance standards.
- Engage with Delivery Portfolios to monitor QA compliance.
- Stakeholder Engagement & Reporting
- Collaborate with the Transformation Community to communicate QA expectations and share insights.
- Build and maintain relationships with external QA specialists to support technical, design, and engineering reviews.
- Continuous Improvement
- Identify programmes requiring enhanced QA through system-driven metrics and performance indicators.
- Drive the evolution of Group Delivery Disciplines based on QA insights and lessons learned.
- Promote best practices and knowledge sharing across the investment and transformation communities.
Required Experience & Qualifications
- Proven experience in a senior programme delivery or programme assurance roles within a complex, multi-programme environment.
- Experience in successful delivery of large and complex transformation programmes.
- Experience defining project and programme recovery strategies.
- Strong understanding of capital investment governance, delivery frameworks, and risk management.
- Demonstrated ability to lead deep-dive reviews and influence senior stakeholders.
- Experience working with external QA providers and managing third-party assurance engagements.
- Familiarity with engineering and technical QA practices, including delivery and testing metrics and root cause analysis.
- Experience in regulated industries or large-scale transformation programmes.
- Professional certifications in project/programme management or quality assurance (e.g. MSP, PRINCE2, Lean Six Sigma).
Skills & Competencies
- Strategic thinker with strong analytical and problem-solving skills.
- Excellent communication, influencing and stakeholder management abilities.
- Ability to work across multiple projects and programmes and adapt to changing priorities.
- Deep understanding of delivery methodologies and assurance frameworks and project management best practice.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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