Head of Billing and Credit Control

Please note: Hybrid Working 2 days in the Liverpool St. Office, London.

About Us

Launched in July 2020, the Kerv Group is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era.

We are undergoing an exciting period of transformation and growth following the acquisition of seven highly successful organisations, we are now over 950 employees.

About the Role:

This role will be responsible for leading the Billing and Credit Control teams. A successful candidate will ensure the accurate and timely issuance of invoices, as well as working with our transformation team to design and implement global processes across all our practices. There are several practice migrations taking place currently and the successful candidate will have experience in guiding a team to implement the right strategy for success.

The business has gone through a significant deal of change, and we are currently completing several migrations and system overhauls in billing. This role will play a key role in ensuring we have move from a manual to automated approach for billing and subsequent collections.

This role reports into the Group Financial Controller. This is a senior position in the team, and you will be expected to be a role model for those you’re managing and a key point of contact within the business.

Your Part to Play:

The role will have full responsibility for but not limited to:

• Reviewing and providing an assessment of the current processes’ in order to create a roadmap to move towards automation and overhaul the current manual processes.
• Work together with our transformation team to drive changes, implementations and improvements.
• Managing a team of credit controllers’ and billing specialists’.
• Being responsible for the end-to-end billing creation and cash collection process.
• Business partnering with division account managers’ to ensure timely billing and post billed collections – manage all stakeholders’ expectations during the billing and collection processes’.
• Ensuring accurate and timely completion of the monthly billing processes’ – bringing the number of days to complete this process down to facilitate a quicker monthly close overall.
• Managing cash collections and feeding this into the short term weekly cashflow.
• Develop policy and process documents in order for knowledge share to take place across the billing and credit control teams’.
• Manage the customer ticketing service and reduce the number of tickets open at any given time.
• Be a key point of contact during the audit for billing and credit control support.
• Driving a culture of continuous improvement and best practice processes.
• Develop and implement a vision for the billing and credit control teams’ and track against KPIs that you identify.

All about You:

• Must Have Telecom’s billing experience.
• Have successfully managed a team previously through a significant period of change.
• A track record of strengthening and retaining a high performing team.
• Have experience developing and coaching a billing and credit control team, and ensuring the importance of communication between both teams’ is central to the success of the team.
• A strong background and previous experience of system migrations and implementations, as well as a track record of success in automating processes’ that were previously manual.
• Have excellent knowledge of collections and debt recovery strategies.
• Be able to demonstrate a downward movement in debt collection balances in previous roles.
• Have previous treasury management experience linked to predicting future billings, cash collection expectations and taking part in the cashflow forecasting process on a weekly basis.
• ACCA/CIMA or similar qualification.

You will live the Kerv values…

Think Customer First

Team is everything

Spread good vibes

Build future

Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together