Head of Client Service Excellence

Our client is an internationally renowned financial services business specialising in retail trading, investment products and technology.

Following a period of rapid expansion, they are looking for an exceptional Head of Client Service Excellence to join their brilliant team in London.

Responsibilities will include:

• Quickly evaluate current operations against top-tier benchmarks to uncover both short-term improvement areas and long-term transformation opportunities
• Lead the shift from traditional reactive support to a forward-looking, predictive, and personalised customer service approach
• Implement performance indicators that encourage digital-first practices while ensuring compliance, efficiency, and high service standards

You will have:

• Extensive experience driving customer service strategy and operations, delivering consistently high-impact results
• Skilled in architecting and rolling out large-scale digital-first customer service models
• Demonstrated capability to elevate service standards quickly using systematic and methodical strategies

For more information please get in touch with a copy of your CV.