Head of Commercial Property and FM

Criterion Capital is a leading property investment and management company with a diverse portfolio of residential and commercial properties. We are committed to excellence in property management and delivering exceptional service to tenants and property owners. Join our dynamic team and contribute to the continued success of one of London's premier property firms.

About the Role:

As Lead Property and FM at Criterion Capital, you will head a team of Property and Facilities managers, ensuring the smooth running of day-to-day operations, maximising property value, and maintaining high standards of service. In addition, you will be responsible for the management and operation of a range of commercial properties. You will also play a vital role in fostering strong relationships with tenants, owners, and contractors.

Key Responsibilities:

• Oversee the management of a portfolio of residential and commercial properties.
• Lead, mentor, and support a team of property and facilities managers, ensuring high service delivery standards.
• Develop and implement strategies to enhance property performance and profitability.
• Oversee property maintenance, repairs, and compliance with health and safety standards.
• Oversee manage and adapt as necessary the property management database, currently provided by Yardi to maximise efficiency and streamline reporting.
• Manage tenant relations, including lease agreements, rent collection, and issue resolution.
• Prepare and manage budgets, ensuring effective cost control and financial performance. Oversee preparation and management of service charge reconciliations, ensuring timely production and completion of the reconciliations.
• Ensure properties are compliant with all relevant laws, regulations, and company policies.
• Liaise with property owners, tenants, and contractors to ensure smooth operations and communication.
• Drive continuous improvement in operational efficiency and tenant satisfaction.

Qualifications:

• 10+ years of proven experience in property management, with at least 2 years in a senior or managerial role.
• Strong knowledge of property laws, health and safety regulations, and lease management.
• Experience in budgeting, financial reporting, and resource management.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple properties and teams simultaneously.
• Professional qualifications such as RICS, IRPM, or ARLA are highly desirable.
• Proficiency in property management software, ideally including Yardi and Microsoft Office Suite.

What We Offer:

• Competitive salary.
• Opportunities for career progression within a leading property firm.
• Support for ongoing professional development and training.
• A collaborative and fast-paced work environment.