Head of Consumer Collections

Are you a strategic leader with a passion for consumer collections and a commitment to customer fairness? Join Investec as the Head of Consumer Collections and play a pivotal role in shaping our motor finance collections strategy.

Investec's Asset Finance Group (AFG) are dedicated to providing exceptional financial services while prioritising our customers' needs. As a leader in the motor finance sector, we believe in treating our customers fairly and ensuring that our collections practices align with the highest standards of integrity and responsibility.

As the Head of Consumer Collections, you will lead the development and implementation of our overall collections strategy for motor finance. You will oversee the day-to-day operations of our consumer collections function, ensuring efficient processes and systems are in place. Your leadership will inspire and motivate a high-performing collections team, driving continuous improvement and delivering outstanding customer outcomes.

What you will be doing:

• Strategic Leadership: Develop and implement the overall collections strategy for motor finance, aligning with the organisation's goals.
• Collections Operations: Oversee daily operations, ensuring efficient processes and systems. Lead, mentor, and motivate the collections team to achieve high performance through regular performance reviews and constructive feedback.
• Consumer Duty and Fair Treatment: Ensure all collections practices align with Consumer Duty principles, focusing on fair treatment of customers. Develop training programmes to enhance the team's skills in collections best practices and regulatory compliance.
• Risk Management: Collaborate with credit and portfolio management teams to assess and mitigate risks associated with motor finance contracts.
• Reporting and Analysis: Prepare and present regular reports to senior management on collections performance, trends, and forecasts, utilising data analytics to drive decision-making.
• Process Improvement: Identify opportunities for process enhancements and automation, staying abreast of industry best practices and regulatory changes.
• Values and Principles: Promote the organisation's values, serving as a role model and fostering a culture of accountability and respect.

What we are looking for:

• Proven experience in collections management, preferably within the motor finance or financial services sector.
• In-depth knowledge of regulatory requirements related to consumer credit and collections, including Consumer Duty principles
• Commitment to acting with integrity and treating customers fairly
• Strong leadership and team management skills.
• Strategic thinking with the ability to drive change.
• Empathy and emotional intelligence to support both customers and team members.
• Experience in coaching and assessment

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

Research shows that some candidates can be reluctant to apply to a role unless they meet all the criteria. We pride ourselves on our entrepreneurial spirit here and welcome you to do the same – if the role excites you, please don't let our person specification hold you back. Get in touch!

Recite Me

We commit to ensure that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the ‘Accessibility Options' link at the top of the page.

The Recite Me tool includes a screen reader, styling and customisation options, a series of reading aids, a translator and more.

If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist.