Head of Creative Services

Head of Creative Services

Location: Hybrid

Reports to: Managing Director

**You must have previously worked in Social and have Entertainment experience**

Substance Global is a digital marketing agency specialising in a range of services across different Entertainment, Pharma, Gaming and Renewable Energy industries. We are proud of our work and our people in equal measure and our passion for what we do and the culture we have developed is what drives us in everything we do. We are striving to be a more diverse company, making positive action to grow our network. We’re an agency where our independent spirit drives our people, passion and purpose.

Founded in 2003, we have grown to over 75 people in London, Los Angeles, Singapore and Buenos Aires. Our work is insights-driven and innovation-led and our strategies are made up of a blend of creativity and collaboration, tailor-made for each of our client’s brands.

About you:

You’re a natural problem-solver with a sharp eye for operations and a deep respect for the creative process. With an energising leadership style and a people-first mindset, you thrive in fast-paced, ever-changing environments. You bring a mix of charisma, decisiveness, and adaptability—able to motivate creative teams, build strong cross-functional relationships, and confidently make decisions under pressure. You understand the nuances of working across both entertainment and Healthcare and Renewable Energy campaigns, and you're as comfortable managing complex timelines and championing great ideas. Balancing strategic thinking with hands-on delivery, you’re someone who brings energy, structure, and clarity wherever you go.

Role Summary:

We are seeking a strategic and creative focused Head of Creative Services to lead the planning, delivery, and operational success of our creative output across Entertainment and Healthcare and Renewable Energy campaigns. You will oversee the creative project lifecycle, working closely with the Studio manager to oversee the resource planning and Creative execution—ensuring work is delivered on time, on budget, and to the highest creative standard.

Acting as a key link between Creative, Production, Social and Accounts teams, this role ensures studio efficiency, clarity of briefs, smart use of talent, and creative excellence across all touchpoints.

Key Responsibilities:

Creative Operations & Delivery

• Lead the end-to-end planning and workflow for all creative campaigns including and not limited to design, motion, video, and digital.
• Own the structure, pace, and prioritisation of creative projects to ensure delivery excellence.
• Champion scalable processes, technology, AI software, version control, and workflow tools to increase studio efficiency.
• You will work with the SVP of Marketing and the senior management team to craft a department business plan and seek to add department insight in relation to its impact on the wider business.

Team & Resource Leadership

• Manage a multidisciplinary studio team, ensuring the right talent is deployed to the right briefs.
• Lead weekly resource planning and long-term capacity forecasting in collaboration with Heads of Dept.
• Coach, mentor, and empower Producers, Art Director, and Designers to deliver their best work.
• Support Team with their development and training, and lead on Review process bi-yearly.

Cross-Functional Collaboration

• Synergy with other Depts including client services, data insights and strategy, PR and production leads to ensure shared understanding of project timelines, objectives, and creative goals and client deliverables.
• Liaise with Finance to ensure payments and deliverables are aligned, with ongoing projects and the pipeline.
• Work with HR to support permanent hire resourcing and Studio Lead for freelance support

Creative Standards & Quality Control

• Translate briefs into actionable plans that align team efforts and reduce delivery friction.
• Ensure all creative output meets our internal standards, brand guidelines, and (where applicable) strict pharma compliance requirements.
• Act as a senior reviewer on high-priority or high-visibility projects, upholding creative integrity and performance.

Client & Stakeholder Engagement

• Support senior leadership in presenting timelines and workflows during new business pitches and client onboarding.
• Act as a problem-solver and escalation point for challenges in scope, timelines, and delivery.

Process Innovation & Growth

• Identify bottlenecks, implement new tools, and continuously evolve how creative teams work.
• Bring a culture of continuous improvement, pushing for innovation, automation, and smarter ways of working.

Senior Management Responsibilities

• Ensuring people collaboration in line with our companies values of people first,

Experience & Skills Required:

• Established experience in a creative operations, Senior Producer , production, or studio leadership role—ideally in a digital marketing agency or creative environment within the Entertainment Industry.
• Demonstrated ability to manage and scale multi-disciplinary creative teams, including video editors, designers, motion artists, and producers.
• Experience working with both fast-paced entertainment campaigns and pharma clients with compliance-heavy workflows.
• Excellent knowledge of creative workflows, resourcing tools, and project management systems.
• A natural problem-solver with strong interpersonal skills—confident with stakeholders, calm under pressure.
• Highly organised with strong attention to detail and a drive to build structure in fast-moving environments.

Why Join Us?

This is a senior leadership role where you'll be a key driver of our creative delivery model—balancing commercial needs, creative ambition, and operational excellence. You’ll shape how we work, inspire a talented team, and play a pivotal role in delivering impactful work for global entertainment and healthcare brands.

What’s in it for you:

💷Competitive Salary.

🏖️23 days holiday.

🚃In-office/Hybrid

🏋️Vitality Healthy care package

🛍️Perk box discount and points program.

🚗Electric Vehicle salary sacrifice scheme

🚲Cycle Saver salary sacrifice scheme

☕️Access to Co-working spaces.

📚LinkedIn Courses and time for training.

How to apply:

Send your CV and portfolio link to: [email protected]

Our recruitment process seeks to eliminate aspects of unconscious bias. For this reason, all CVs received will have names and other personal identifiable information removed, so that those reviewing applications will do so on the basis of skill sets and aptitude alone. Selected candidates will next be appraised - either by set tasks or interview(s), or both - based on scoring criteria against the role’s required competencies.

EDI statement and our people pledge

Don’t meet every single requirement? Research shows that women and people of colour are less likely than others to apply if they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Substance Global is committed to providing a fair, inclusive, and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community with whom we work. We welcome people of different backgrounds, experiences, abilities, and perspectives and are an equal opportunities employer.

We look forward to hearing from you.

Substance Team