Head of CRM

CompanyHarnham

LocationLondon Area, United Kingdom

Posted At12/8/2025

UK Visa Sponsorship Analytics

Occupation Type

Human resources and industrial relations officers

Occupation Code Skill LevelMedium Skilled

Sponsorship Salary Threshold

£41,700 (£21.38 per hour)

Standard minimum applies

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Description

Head of CRM

London - Hybrid

Salary between £90,000 - £130,000

A high growth tech led organisation is looking for a Head of CRM to take ownership of their full revenue systems ecosystem. This is a rare opportunity to sit at the intersection of systems architecture, commercial operations and analytics, shaping the foundations that power marketing, sales and customer success.

This is not traditional CRM administration. You will architect the systems that underpin the entire customer lifecycle, ensuring the GTM tech stack scales effectively while maintaining strong data quality and governance throughout. If you want to own the strategy, design and optimisation of a modern CRM environment while partnering closely with senior leaders, this role offers real influence and long term progression.

The Role

You will

Own the CRM platform as the central revenue system for the organisation
Design and optimise the GTM technology stack to support future scale
Lead CRM architecture across Sales, Service and Operations
Translate commercial requirements into scalable system design and configuration
Partner with Revenue Operations, Marketing and Customer Success leadership
Build and maintain data quality standards, lifecycle processes and technical documentation
Troubleshoot issues, support system users and maintain overall CRM health
Work with engineering and automation teams to improve workflows and end to end processes

Your Skills

5+ years administering CRM platforms in RevOps, CRM Architecture or similar roles
Strong understanding of CRM design, data structures and lifecycle management
Experience with HubSpot or similar GTM systems
Strong analytical mindset and the ability to translate data into decisions
Comfortable bridging technical and commercial teams
Experience working in SaaS or fast paced environments
Interest in automation, system scale and the future of CRM

Why Apply

Ownership of the full CRM architecture and roadmap
Strategic role with visibility across the full revenue engine
Opportunity to build scalable systems in a high growth environment
Strong learning and development budget
Hybrid working and excellent benefits