Head of CRM

Ready to lead CRM at scale in a fast-moving, mission-driven company?

Why Oviva?

At Oviva, we’re transforming healthcare access across Europe. We deliver personalised, tech-enabled treatment for weight-related conditions and we’ve already treated over 1 million people to live healthier lives.

We operate within healthcare systems to provide people with access to the medical care they need. We are rapidly expanding across Europe, including the UK, Switzerland, Germany and now Poland.

To further scale our business and transform healthcare access and outcomes across Europe, we are looking for a hands-on strategic Head of CRM to help shape the future of patient engagement. We welcome candidates based in Germany or the UK.

The Role

You’ll lead a highly collaborative team driving patient and doctor journeys through Salesforce Marketing Cloud and our internal platforms. We’ve built strong foundations - now we need a leader to scale, standardise, and elevate CRM impact across multiple markets.

Key Responsibilities

• Lead and scale a high-performing CRM team (6+ and growing).
• Own our Salesforce Marketing Cloud setup, driving best practices and performance.
• Set CRM strategy and roll up your sleeves when needed.
• Align CRM with Product, Engineering, and Marketing to drive OKRs.
• Champion automation, experimentation, and measurable engagement outcomes.
• Own the CRM budget and resourcing across markets.

About You

• 7+ years in CRM with proven impact on retention and engagement.
• 2+ years leading teams of 5+, ideally in tech-driven scale-ups.
• Strong Salesforce Marketing Cloud experience (hands-on or strategic).
• Stakeholder leadership across cross-functional squads.
• A builder’s mindset - structured, pragmatic, and impact-focused.

What We Offer

• The opportunity to make a meaningful impact in revolutionising healthcare.
• Exciting and rewarding role in the high-growth environment.
• Training and development opportunities, with a personal learning allowance.
• Flexible & hybrid working - work in a way that suits you.
• Home working allowance to set up your workspace.

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We put the patient first, We empower our teams, We make it happen

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.

We're Proud to be a Disability Confident Employer

Ready to make a difference? Join us in transforming digital healthcare. Apply today!