Head of Delivery (Shropshire, Telford and Wrekin)

As a result of organisation growth, an exciting opportunity has arisen for a Head of Delivery to join our senior team on a full time, permanent basis. Working from our regional Head Office in Telford, the Head of Delivery will hold accountability for ensuring operational excellence across all service areas within the Shropshire, Telford and Wrekin (STW) locality, including base site management, medicines governance, controlled drugs compliance, mobile fleet coordination, and call centre operations.

The Head of Delivery will be fully accountable for delivering high-quality patient care, ensuring rigorous compliance with healthcare regulations, and providing effective leadership to diverse teams. The postholder will be adept at working under pressure, balancing competing priorities, and making clear, timely and informed decisions in fast paced and often challenging situations. Our ideal candidate will be a visible, proactive, and hands on leader who thrives in a dynamic environment and delivers high standards across all service areas. They will bring substantial leadership experience within a regulated health or social care setting, with a proven ability to lead teams through change, improve performance, and uphold governance expectations. A strong working knowledge of patient management systems, such as Adastra or similar, is essential, alongside the ability to use data, operational insight, and sound judgement to deliver safe, effective, and resilient services.

About You

As an experienced senior Operations Manager, the postholder will demonstrate exceptional capability and confidence in leading complex operational environments. They will be fully accountable for delivering high-quality patient care, ensuring rigorous compliance with healthcare regulations, and providing effective leadership to diverse teams. The postholder will be adept at working under pressure, balancing competing priorities, and making clear, timely and informed decisions in fast paced and often challenging situations. With the confidence and capability to lead complex, multi‑site healthcare environments, you will be able to demonstrate:

• Accountability for delivering high standards of patient care and operational resilience
• Expertise in navigating regulated healthcare settings and adhering to compliance expectations
• Strong leadership of diverse teams across clinical, non‑clinical and remote environments
• Calm, informed decision‑making in fast‑paced, high‑pressure situations
• Proactive, visible leadership, with the ability to inspire trust, maintain professional standards and embed a positive culture
• Experience driving improvement through data-driven insight, performance metrics and operational intelligence

Advanced working knowledge of Adastra or other patient management systems

About The Role

The Head of Delivery will provide line management to Operational Team Leads, offering professional leadership and oversight not only to direct reports but also to the wider Urgent Care Team. You will be instrumental in fostering a culture of accountability, resilience, and excellence across all service areas. You will also provide operational management and support across the region, maintaining a regular physical presence across all areas of the STW Out of Hours Service.

The role will be integral to a number of key workstreams such that include:

• People Leadership & Workforce Planning
• Clinical Environment, Estates & Fleet
• Medicines Governance & Controlled Drugs (CDs)
• Quality, Safety & Compliance
• Performance, Improvement & Reporting
• Business Continuity, EPRR & System Resilience (Strengthened)
• Estates, Facilities & Contractor Management
• Stakeholder Engagement
  
  

A full job description can be requested by contacting UC-Recruitment@healthhero.com

What we offer:

• A highly competitive annual salary of £50,000/annum
• Access to a discretionary staff bonus scheme of up to 10% of your annual salary
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
• Company Pension Scheme
• Simply Health cash plan membership
• Life Assurance
  
  

About us:

As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management. Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Shropshire, Telford and Wrekin locality.

We're proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

We are committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of our Urgent Care services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Apply

If you would like to make a difference within a dynamic yet rewarding setting, we would love to hear from you. Please proceed to apply via the link below.

If you would like to arrange an informal conversation ahead of submitting a formal application, please contact our Recruitment Team at UC-Recruitment@healthhero.com

Closing date: Monday 9th February (5pm)

Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at UC-Recruitment@healthhero.com.

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.