Head of EMEA Production Management/ARO is a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses. The dual hatted role also involves leading all EMEA Production Management functions across application, infrastructure, client technical support, service availability management, and recovery management.
This is a leadership role, with geographically dispersed matrix organization. As the head of function, this role entails facing both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators.
Role requires extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams and keeping the platform highly reliable amidst high change in the environment.
Responsibilities Include
- Full ownership of business systems technical operations including stability and day to day operations of the platforms
- Face off to Executive stakeholders and externally to regulatory bodies and clients
- Grow SRE practices and function and help transform Production Management
- Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients
Strong communication and inter-personal skillsExperience in leading a geographically distributed and diverse teamAbility to work under pressure and deliver on tight schedulesFamiliarity with tools like ServiceNow, Cutover, Jira, etc. preferredPrior experience in handling risk and regulatory remediations will be a plus
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
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