Head of Enablement - Telecoms

CompanyProject People

LocationTheale, England, United Kingdom

Posted At1/15/2026

UK Visa Sponsorship Analytics

Occupation Type

Public relations and communications directors

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£77,200 (£39.59 per hour)

Occupation rate applies

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Description

Head of Enablement

Permanent

Theale/home

The Head of Enablement is a senior role responsible for designing, implementing, and scaling the operating model and delivery system for a fast‑growing New Business portfolio. This position ensures alignment between strategy, portfolio flow, and execution, driving process excellence, governance, and capability building to enable rapid, high‑quality delivery.

Responsibilities of the Head of Enablement include:

Define and document the New Business operating model, including value streams, roles, governance, and SLAs.
Create playbooks for key flows such as Idea‑to‑Value, Lead‑to‑Order (L2O), and Order‑to‑Cash (O2C).
Maintain alignment between strategic goals, portfolio planning, and delivery cadence.
Map and optimise end‑to‑end value streams; deliver MVP L2O and O2C processes within tight timelines.
Establish standards, templates, and metrics for consistent, repeatable execution.
Drive cross‑functional delivery through agile product squads.
Develop service catalogues, SLAs, and partner frameworks for third‑party delivery.

Embed Agile practices (Scrum, Kanban, portfolio Kanban) and ensure visibility of work in progress.

Align product roadmaps with quarterly increments and sprint plans.

Implement minimum viable tooling to support scale.

Build an Enablement dashboard covering lead time, cycle time, cost‑to‑serve, CSAT/NPS, and quality metrics.

Lead continuous improvement sprints to enhance flow and reduce friction.

Ensure compliance with HSQE, ESG, and Information Security standards.

The successful Head of Enablement will have:

Proven experience designing and scaling operating models in high‑growth or venture‑driven environments (telecoms, digital infrastructure, or B2B tech).
Deep expertise in Lean, Agile (Scrum/Kanban/Portfolio), and process excellence.
Hands‑on experience with L2O/O2C processes and supporting technology stacks (CRM/CPQ, PPM, ITSM, billing, BI/data).
Strong background in business architecture, governance, and performance systems.
Bachelor’s degree or equivalent experience.
A system‑level thinker who connects strategy, people, process, and technology.

Pragmatic, delivery‑focused, and credible with both engineers and executives.

Skilled at enabling cross‑functional teams to operate with pace, quality, and continuous learning.

To apply for the Head of Enablement, please send your CV to caroline.kennedy@projectpeople.com