Head of Engagement

Head of Engagement

Salary: £75,000 - £80,000 per annum + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: London/Hybrid with an expectation of regular in person meetings and events in London; with flexibility on working from home at other times. This role has a significant responsibility for influencing work and it is realistic to the role holder to need to be in the office and / or in meetings with external stakeholders frequently. From time to time there may also be events and meetings to attend across the UK where necessary.

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

We are continuing our work following our latest round of funding, and as a result we are now seeking a Head of Engagement to lead our stakeholder engagement strategy, building strong and lasting relationships with senior leaders across financial services, government, community finance, and advocacy organisations.

This is a unique opportunity to contribute to a mission-driven organisation, ensuring resources are strategically aligned with our goals to drive meaningful social impact

Key Responsibilities

• Lead the design and delivery of our stakeholder engagement strategy to support systems change and increase access to fair financial products.
• Build and manage relationships with senior stakeholders across banks, insurers, credit providers, civil society, and government.
• Develop and deliver partnerships with financial services firms to achieve sustained impact.
• Provide strategic insight to shape programme and policy development.
• Plan and deliver high-profile engagement initiatives, events, and multi-stakeholder collaborations.
• Collaborate with the Head of Communications to ensure aligned messaging and influence.
• Embed best practice stakeholder engagement and account management across the organisation.
• Support the CEO and senior leaders with preparation, counsel, and external representation.
• Lead and develop the engagement team, as well as external partners and consultants.
• Manage engagement budgets and use data and CRM tools to measure impact and continuously improve engagement activities.

Essential experience & qualifications:

• Significant experience in senior stakeholder engagement, public affairs, partnerships, or a related field.
• Strong understanding of the financial services sector and policy environment.
• Proven ability to build and maintain productive relationships with senior stakeholders in complex, regulated environments.
• Demonstrated success in developing and executing effective influencing strategies.
• Experience using CRM and engagement tools to coordinate outreach and analyse effectiveness.
• Excellent communication and interpersonal skills, with the ability to influence and build trust at all levels.
• Experience leading teams and managing external partners or consultants.

Desirable experience

• Familiarity with community finance, social sector engagement, or cross-sector collaboration.
• Knowledge of financial inclusion, social impact, or systems change initiatives.
• Experience of embedding engagement strategies across a growing organisation.

Person Profile

• A credible and confident relationship builder with the gravitas to engage at the highest levels.
• Politically astute, with the ability to navigate complex stakeholder environments.
• Strategic in approach, while pragmatic and collaborative in execution.
• Driven by values, mission, and impact, with a commitment to financial inclusion.
• Curious and insightful, always seeking to understand stakeholder needs and perspectives.
• Well-organised, proactive, and comfortable working in a fast-paced and evolving environment.

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a

fair and accessible financial sector.

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member.

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.

If you do require any support or reasonable adjustments during the process, please contact us at [email protected].

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget
• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by 23:59 on Sunday 31st August

For informal enquiries, please contact us at [email protected].

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK