Head of HR Operations & Digital Optimisation

Job description

The role

We are looking for a Head of People Experience to lead and build this function, reporting into the HR Director. The focus will be on evolving and streamlining processes to drive efficiencies. Additionally, there are plans to replace the current HR system, therefore experience in implementing and embedding an HR system is important. Innovation is always at the forefront, so this person will have a tech-focused mindset to improve process efficiency and service delivery, ensuring seamless HR service delivery and a strong employee experience.

Salary range

Competitive

About the company

Our client is a market-leading brand, driving innovation and performance. With fresh investment and energy, the business is poised for further growth, challenging the status quo, embracing continuous learning, and fostering a culture where diverse perspectives are welcomed and essential to their success.

Summary of the role and key responsibilities

• Develop and implement HR Operations strategy aligned with broader HR initiatives.
• Lead and develop a high-performing HR Operations team, fostering a culture of continuous improvement.
• Oversee core HR services and employee lifecycle management.
• Ensure compliance with employment laws, company policies, and governance frameworks.
• Act as the primary escalation point for operational HR issues and employee queries.
• Work with the Payroll Manager to improve payroll efficiency, reporting, and communication.
• Evaluate and optimise benefits offerings to ensure competitiveness and alignment with company objectives.
• Ensure secure, GDPR-compliant employee data management.
• Develop HR metrics and KPIs to assess operational performance and provide strategic insights.
• Enhance HR technology to drive automation, efficiency, and user experience.
• Implement best-practice HR policies and process improvements to improve service delivery.
• Act as a trusted advisor to senior leaders on HR operational matters.
• Partner with internal teams and external providers to optimise HRIS, payroll, benefits, and reward solutions.

Key skills required

• Proven experience leading an HR Operations function.
• Strong expertise in HR technology, HRIS implementation, and process automation.
• Excellent stakeholder management and ability to act as a trusted advisor.
• Deep understanding of employment law, compliance, and HR governance.
• Strong analytical skills with experience developing and using HR metrics.
• Ability to drive change, improve processes, and enhance employee experience.

How to apply

If you are interested in discussing this role further, please apply for the position or contact at Kirstin Hunt at [email protected] (Job code KH/57372).

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Please note that only short-listed candidates will be contacted

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