Head of Information Technology

Role: Head of IT Services

Location: Glasgow (Onsite 1–3 days per week)

Contract Length: 6 Months (opportunity for extensions)

IR35 Determination: Inside IR35

Industry: Travel

Seeking a Head of IT Services to lead IT operations across service desk, infrastructure, and control center functions.

A hands-on leadership role managing a team of 10–11 people and working closely with a passionate and innovative CTO.

Key Responsibilities

• Lead & manage IT Service Desk, Infrastructure, and Control Center teams
• Ensure delivery of a high-quality, customer-focused IT service across a group
• Oversee day-to-day IT operations, incident, problem, and change management processes
• Drive service improvements, ensuring ITIL best practices and continuous improvement are embedded
• Work closely with the CTO to shape the IT service strategy and innovate service delivery
• Own and develop operational KPIs and reporting, ensuring service levels are met or exceeded
• Manage third-party vendors and service providers, ensuring contractual compliance and performance
• Maintain resilience, availability, and security of business-critical IT services
• Act as escalation point for major incidents and coordinate response and recovery efforts
• Support the future transition from on-prem infrastructure to cloud-based services

Required Experience

• Proven in IT Operations / IT Service Management leadership roles
• Experience managing cross-functional IT teams for an SME group
• Excellent communication and stakeholder management skills
• Strong understanding of ITIL / ITIL certifications
• Strong understanding of IT infrastructure, networking, and service environments

Desirable Skills

• Experience leading or supporting cloud transformation initiatives
• Ability to shape strategy and build a roadmap for modern IT service delivery
• Previous experience in hybrid infrastructure environments (on-prem to cloud)