Head of Internal Communications

Do you have outstanding stakeholder management and an eye for strategy? We’re looking for an experienced person for a role in AXA UK’s Internal Communications team.

You’ll be responsible for reviewing what we communicate, how and to who through a comprehensive review. You’ll develop a channel strategy, based on insight and focused on building employee engagement. You’ll need to be inquisitive and have a practical approach, with a strong ability to understand tools and issues from an end-user’s perspective.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) towards the end of 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Review and develop a proposal for refocused operating model and strategy.
• Reset internal communications strategy, with particular focus on UK & Ireland initiatives and roadmap, and clear measures for success.
• Develop and deliver coherent and impactful corporate internal communications and stakeholder engagement, including to broaden our reach.
• Leads the Internal Communications teams, managing and advising lead stakeholders to deliver a joined up and cohesive Internal Communications strategy.
• Consult with External Communications, Public Affairs and Brand to ensure alignment and to deliver integrated campaigning approach.
• Develop a ‘go forward’ strategy to refocus channels and increase employee engagement.
  
  
  

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What you’ll bring:

• Strong leadership and influencing skills with experience of working with a devolved customer facing organisation.
• Experience of transforming and reshaping Internal Communications functions in a large organisation.
• Expertise of building internal communications strategies and influence and increasing the impact of internal channels and messages.
• Ability to build collaborative relationships and influence change at a senior level.
• In-house internal communications experience in complex organisation with geographically dispersed staff.
• Significant experience managing, delivering and measuring change communication, working with senior stakeholders and developing a company wide internal communications strategy.
• Success in managing complex projects, involving multiple stakeholders, from start to finish.
  
  
  

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £150,000 dependent on experience
• Annual company & performance-based bonus
• Perk cash allowance
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
  
  
  

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

Who we are:

AXA UK Support Functions power AXA’s three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.