Head of IT & Digital Transformation - 12m Fixed Term Contract

Head of IT & Digital Transformation - 12m Fixed Term Contract

Salary: £85,000 - £90,000 per annum + excellent benefits, including 27 days holiday, 2:1 pension (up to 12% employer contribution), plus many more

Location: Hybrid UK, with infrequent visits to our London office.

Did you know that there are at least 20m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services?

That’s nearly a third of all adults in the UK.

We are Fair4All Finance. We are a not-for-profit organisation working with Financial Services

providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

We are continuing our work following our latest round of funding, and as a result we are now

seeking a Head of IT & Digital Transformation on an initial 12 month fixed term contract to join us at a pivotal moment of growth. This role offers a unique opportunity to lead the design and delivery of a refreshed IT and digital strategy that aligns with our mission: improving financial inclusion for people in vulnerable circumstances.

You will oversee technology operations, lead digital transformation, and ensure that our systems and infrastructure are secure, scalable, and support our ambitious goals. Reporting to the Chief Finance and Operations Officer (CFOO), this role is central to embedding a culture of digital adoption and operational excellence across the organisation.

This is a unique opportunity to contribute to a mission-driven organisation, ensuring resources are strategically aligned with our goals to drive meaningful social impact.

Although this role is initially offered on a 12 month fixed term basis, there is possibility for a longer term/permanent engagement upon completion of the initial contract.

Key Responsibilities

• Develop and deliver a future-fit IT and digital strategy aligned with organisational priorities.
• Ensure infrastructure and systems are secure, cost-effective, and scalable.
• Lead digital transformation to enhance cross-functional impact and efficiency.
• Review and optimise current systems, vendors, and digital platforms.
• Evaluate, select, and implement new technologies and systems (e.g., CRM, finance, investment management tools).
• Oversee the assessment and optimisation of SharePoint, Microsoft Dynamics CRM, and bespoke platforms.
• Lead cyber risk assessments and deliver a comprehensive cyber resilience workplan.
• Manage cyber insurance and ensure robust disaster recovery and business continuity planning.
• Establish IT governance frameworks and ensure effective contract management with external IT providers.
• Drive value for money through effective procurement and performance monitoring.
• Promote digital literacy and build a network of digital advocates across the organisation.
• Provide best practice guidance, training, and support on digital systems.
• Role model inclusive leadership and collaborate across teams to understand digital needs.

Essential experience & qualifications:

• Expert-level fluency with SharePoint, Microsoft 365, and CRM systems (MS Dynamics or Salesforce).
• Proven success in delivering IT strategy and transformation in a small-to-medium organisation, ideally in the public or impact investment sectors.
• A strong track record of leading technology projects and implementing system improvements.
• Awareness of cyber security, data governance (e.g., GDPR), and IT risk mitigation.
• Experience managing IT budgets, operations, and third-party vendors.
• Excellent communication, influencing, and stakeholder management skills.

Desirable experience

• Experience working in not-for-profit, financial services, or social impact sectors.
• Familiarity with investment management system integration.
• Knowledge of business intelligence platforms or alternative collaboration tools.
• Certifications in ITIL, Prince2, Agile, or cyber security.
• Experience in managing outsourced IT services effectively.

Person Profile

• Passionate about making a difference and driven by our mission.
• A strategic thinker with a hands-on approach.
• Curious, resilient, and open to testing new ideas.
• Collaborative and team-oriented with strong relationship-building skills.
• Comfortable working in a fast-paced, agile environment.
• Focused on inclusive leadership and supporting others to thrive.
• Motivated by learning and development—for yourself and others.

Who are Fair4All Finance?

We are a not-for-profit organisation working with Financial Services providers to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services.

Founded in 2019, we are funded from the Dormant Assets Scheme. The scheme is led by the financial industry and backed by the UK government. This makes it possible for money in dormant bank and building society accounts to be used to help good causes.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector.

You can find more information on us and our work at www.fair4allfinance.org.uk.

Fair4All Finance is a Disability Confident Committed scheme member.

Fair4All Finance is a Disability Confident Committed member. We’re committed to an inclusive workplace and will offer an initial interview to disabled applicants who meet the essential criteria for the role. You’ll be able to indicate this in your application.

If you do require any support or reasonable adjustments during the process, please contact us at [email protected].

Our Benefits include:

Financial Security:

• Pension (2:1 up to 12% employer contribution), group life assurance, critical illness, and income protection, family leave

Wellbeing:

• 27 days holiday plus bank holidays, agile working, health cash plan, health & wellbeing resource hub (including an Employee Assistance Programme)

Personal & Professional Development:

• Individual discretionary Training budget
• Book Club – mission aligned, up to 4 per year

Fair4All Finance is dedicated to fostering a diverse and inclusive workplace that reflects the communities we serve. We value different perspectives, experiences, and expertise, encouraging everyone to grow and contribute fully. We welcome applications from all backgrounds, including age, gender identity, disability, marital status, race, sexual orientation, pregnancy, and socioeconomic status.

We ensure fair and equitable treatment for all team members and applicants and actively recruit from a diverse candidate pool. We are open to making reasonable adjustments to support candidates and promote flexible working for a healthy work-life balance.

To apply, submit your application via Applied by Friday 25th July at 5pm

Please note, we reserve the right to close the role ahead of the closing date.

Interviews will be held throughout July & August.

For informal enquiries, please contact us at [email protected].

Please note that your application will be reviewed through a blind, unbiased process, so be sure to provide clear, specific examples in your responses. Your CV will only be reviewed at a later stage in the process.

Due to the nature of our work, and depending on the role, successful applicants may be required to undergo pre-employment checks, which include employment reference, financial and criminal record checks. All checks will be role appropriate and your recruiter will confirm which checks are required. We manage our checks via TrustID.

All applicants must have an existing Right to Work in the UK