andscape.
The EOP team oversees the Unity service on behalf of HMRC, covering Human Capital, Finance, Payroll Services, Procurement, Expenses, Invoicing and Corporate Travel Management.
This is a pivotal time to join the Senior Leadership Team as we implement the future CDIO operating model. You will partner with suppliers who provide complementary functional and platform support while we build in-house capabilities to deliver outstanding platform solutions and services.
We foster a strong team ethos of continual improvement, open knowledge sharing and collaborative problem-solving. As this senior role evolves into BAU operations, leadership and line-management responsibilities will grow accordingly.
The Head of IT Service Management (ITSM) will lead end-to-end service management for the Unity programme through Go-Live and into Business-as-Usual (BAU) across the Enterprise Operations Platform (EOP). You will ensure service availability, performance, and process maturity across a complex, cross-departmental landscape.
The EOP team oversees the Unity service on behalf of HMRC, covering Human Capital, Finance, Payroll Services, Procurement, Expenses, Invoicing and Corporate Travel Management.
This is a pivotal time to join the Senior Leadership Team as we implement the future CDIO operating model. You will partner with suppliers who provide complementary functional and platform support while we build in-house capabilities to deliver outstanding platform solutions and services.
We foster a strong team ethos of continual improvement, open knowledge sharing and collaborative problem-solving. As this senior role evolves into BAU operations, leadership and line-management responsibilities will grow accordingly.
Person specification
Key Accountabilities
- Service Excellence: Own service availability and performance for the Unity (EOP) platform; establish and drive a disciplined programme of service assurance and continuous improvement.