Head of Mortgages

Description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

This is a pivotal moment for our mortgage business as we look to leverage cutting edge technology to build a best in class, multichannel mortgage business.

In this role you will:

• Have oversight of the Direct Mortgage leadership team, providing for the needs of our customers with their mortgage and protection requirements, spanning across a total headcount of circa 750 FTE.

• Lead the mortgage business through a period of exciting transformation, with a significant investment being made into the introduction of automation and enhanced digital journeys

• Demonstrate the ability to be agile, both in you and your team’s approach

• Work closely alongside product teams, with the goal of becoming a market leading mortgage provider in the UK, including leveraging the significant opportunity brought with the recent launch of the Premier mortgage products

• Have accountability for compliance and sales quality, working collaboratively with the Lead Capability Managers to ensure learnings from Capability Framework are embedded across the teams

• Deliver upon quantitative and qualitative key performance indicators, in line with the bank’s mortgage strategies and regulatory requirements (i.e. scorecard)

• Provide customer-focused inspirational leadership across the business, ensuring the highest level of customer service is achieved

• Create an environment of managed empowerment, by creating a culture of commitment and collaboration, accelerated decision-making, shared purpose, experimentation, and an atmosphere of empowerment and trust

Qualifications

To be successful in this role you should meet the following requirements:

• Large Scale Transformation experience

• Experience of scale leadership and setting strategic direction

• Use of own initiative with the ability to focus on the important details to deliver a high-quality professional service. Be innovative with a clear vision.

• Problem solving and Decision-making skills, with a desire to do things better, setting and striving for stretching goals

• Excellent communication skills

• Experience of working within mortgages is preferred but not essential

• A level 3 qualification (or equivalent) in regulated mortgage advice – typically CII CF1 and CF6 is preferred, but not essential

This role can be based in Leeds or Hamilton under hybrid working.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500.