Head of Mountain Warehouse Marketplace - Maternity Cover

London, England, United Kingdom

7/14/2025

Application Deadline: 14 July 2025

Department: Ecommerce

Location: London

Description

Overview

Mountain Warehouse's eCommerce business is a high growth, international operation that significantly contributes to total group revenue. As part of strategic digital acceleration, we launched an on-site marketplace platform in 2022 with the aim of expanding our third-party brand offering to deliver our customers unparalleled choice.

We are seeking a strategic, growth-focused Head of Marketplace (Maternity Cover) to oversee the development, management, and optimisation of our marketplace platform. This individual will drive the marketplace strategy, support sales and seller growth, and ensure a seamless, high-quality experience for both sellers and customers

Key Responsibilities

Marketplace Strategy & Leadership

• Develop and execute the overall marketplace strategy, aligning with company objectives.
• Drive growth across sellers, further refining the target seller and product strategy to drive sales and grow marketplace customers.
• Drive key revenue opportunities by collaborating cross-functionally to enhance online brand awareness, product discoverability, and conversion rates.
• Lead end-to-end delivery of strategic transformation initiatives across the marketplace and identify areas for continuous improvement.
• Build strong internal stakeholder engagement through clear communication and regular updates to ensure alignment and support across teams.
  
  

Marketplace Operational Excellence

• Own & optimise end-to-end marketplace operations, including seller onboarding, product listing accuracy, order fulfilment returns and customer experience.
• Streamline workflows to reduce friction for both sellers and internal teams – driving speed, accuracy and cost-efficiency.
• Point of escalation for support and customer care team escalations, balancing seller and customer needs.
• Own the enforcement and evolution of marketplace policies to ensure customer trust and safety.
  
  

Performance Monitoring & Insights

• Own and report on key marketplace KPIs, including GMV, conversion rate, seller satisfaction, and NPS.
• Develop and implement tools and dashboards to enhance visibility and control over marketplace performance.
• Drive performance improvements through data-driven insights, continuous improvement methodologies, and close cross-functional collaboration.
• Analyse operational and sales data to identify inefficiencies and develop targeted action plans for improvement.
• Present clear performance updates and strategic recommendations to leadership, ensuring alignment on key operational priorities.
  
  

We Would Like To Meet Someone Who Is

• 5+ years of experience in eCommerce operations, online retail, marketplace management or transformation roles.
• Proven success driving operational improvements and leading change.
• Strong stakeholder communication skills.
• Knowledge of retail marketplace operations, including seller onboarding, catalogue management, fulfilment logistics, and customer service preferential.
• Strong analytical skills with proven experience analysing data to identify trends.
• Excellent communication and leadership skills.
  
  

Benefits

• Competitive salary and benefits package
• Hybrid working, 3 days in London based office & 2 working from home
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme