Head of Multinational Solution Services
London, UK OR Europe
AXA XL is an Equal Opportunity Employer.
We are seeking a Head of Multinational Solutions Services. As the leader of the Multinational Solutions Services team, you will lead a team comprised of professionals in Asia, Europe, North America and Latin America. The team works with experts across the Insurance segment to make sure our multinational solutions offerings and services continue to respond to the changing needs of our clients and brokers around the world and AXA XL achieves its market leading ambition in Multinational Solutions.
What you’ll be doing
What will your essential responsibilities include?
- Leading a team of professionals in the Multinational Solutions Services to ensure alignment with Business Unit and divisional priorities and business requirements.
- Collaborating with internal and external partners to support the structure, effectiveness, transformation and continuous improvement of our Multinational Solutions platform and capabilities
- Ensure AXA XL holistic performance monitoring across Multinational Solutions E2E process including network rating, provide reporting on Multinational Solutions specific KPIs
- Solving complex problems, mediating disputes and dealing with issues associated with complex Multinational Solutions concepts and structures.
- Acting as a thought leader for Multinational Solutions best practices and proposing improvements and refinements in the handling of multinational solutions.
- Identifying and managing the AXA XL external network partners and being accountable for the network partners’ service delivery to the AXA XL agreed service standards across the full value chain (e.g. policy issuance, credit control, claims, data quality, etc.) and their full compliance with group and AXA XL standards
- Own and lead the tech and data platform for program instruction and implementation across owned offices and NPs
- Establish and own required cross-functional and pan-BU governance for E2E service performance
In this role, you will report to the Global Head of Operations with a matrix reporting line into the Head of Multinational Solutions.
What you’ll bring
We’re looking for someone who has these abilities and skills:
- Well established insurance industry experience and established experience in a large, multinational corporate insurance business.
- Deep understanding of Multinational Solutions business and of captives
- Effective negotiation skills - across geographies and cultures.
- Proven project and change management experience - planning, organising, executing and following-through ensuring global change adoption
- Demonstrated ability to make connections between and synthesise concepts across lines-of-businesses and disciplines.
- Established service-orientation, interpersonal skills and the ability to interact effectively with different internal departments (incl UW, MO, InsOps, Claims, regulatory, tax and legal) and external customers and network partners
- Strategic Thinker. Able to visualise what doesn't exist and know how to get there. Can invent, design and build.
- Demonstrates managerial courage. Coaches, trains, sets expectations, evaluates and holds people accountable for delivering. Proven track record of team development and leadership for both direct and indirect resources.
- Ability to leverage your subject matter expertise to influence and persuade others. This may take the form of gaining support, inspiring others, persuading others to become your champions, or engaging someone's imagination.
- Innovative thinker, willing to turn ideas on their head. Bright and can handle highly complex situations. Can manage multiple priorities.
- Excellent verbal and written communication, collaboration and presentation skills.
What we offer
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We’re committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
Who we are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
