Head of Operational Services (Insurance)

Head of Operational Services (Insurance), London

Eames is currently working closely with a Lloyd’s syndicate on the appointment of a Head of Operational Services. We’re seeking an experienced and forward-thinking operational leader to shape and lead a newly created business support function.

Reporting into the COO, this role sits at the centre of the company’s operations and is instrumental in driving process consistency, supporting underwriting efficiency, and overseeing several critical central services. The Head of Operational Services will provide oversight and leadership across three core areas; Data Processing & Quality Assurance, Credit Control, and Third-Party Oversight & Resilience.

What we’re Looking For:

• Proven experience leading operations or service teams within the Insurance market
• Demonstrated success managing cross-functional teams and transactional processes
• Experience designing and tracking operational metrics, SLAs, and quality control frameworks
• Collaborative leadership style, able to influence and build relationships at all levels

If this is a role of interest, please apply now or email [email protected] for a confidential discussion.