Head of Operations

YOUR ROLE

Our ecommerce operation based East Midlands Gateway are looking to recruit a dynamic and forward-thinking Head of Operations, this is an exciting opportunity for a strong operational leader where you will drive the coordination of activities across the operation ensuring safety, profitability and productivity targets are achieved in line with contractual agreements.

This amazing role will see you working in collaboration with the Senior General Manager where you will focus on operational performance and customer service excellence, ensuring efficient service delivery to guarantee customer satisfaction.

WHAT ARE YOU GOING TO DO?

Reporting into the Senior General Manager you will lead a management team of four Operations Managers, circa 100 indirect reports, plus agency resources where you will form a management team that creates, sustains, and embeds a culture of employee engagement, high performance, continuous improvement, and succession planning, generating coaching, training, and development opportunities.

With a focus on operational efficiencies, you will drive outstanding customer service excellence, championing health, safety, and quality activities across the operation, leading and implementing cost save initiatives through effective LEAN and financial KPI targets. You will form excellent customer relationships through exemplary service delivery acting as the main point of contact for all operational performance activities investigating problematic issues or failures, where you will implement solutions and protective measures to mitigate future risk. You will take ownership of all monthly, quarterly, and yearly business reviews, creating reporting packs for the customer on operational KPIs, metrics and overall performance ensuring activities are in line with operational and contractual budgetary targets.

In addition, you will collaborate with senior management to support in new commercial opportunities, projects and value-added solutions with a focus on organic growth, site development and the maximisation of revenue. You will support in creating, defining, and deploying operational strategies in alignment with product line objectives and participate in wider project support as and when required.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have significant operational management experience ideally leading operational teams within a fast-paced warehousing, ecommerce or 3PL environment. You will possess excellent leadership skills, with demonstrable experience of driving innovation, change, and continuous improvement initiatives. With a strong customer focus you will be capable of building credible internal and external relationships, confident in challenging the status quo, skilled at managing complex matters and practiced at implementing corrective actions.

It goes without saying that you will be a natural communicator and presenter confident in showcasing operational successes and change initiatives to both internal and external stakeholder groups. This role requires an individual who is resilient with natural problem solving, decision making, influencing and data analysis skills.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

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