We are seeking an experienced and dynamic leader to join our team as Head of Patient Flow and Site Management. This pivotal role will provide strategic direction and operational leadership for patient flow, site management, and bed capacity across our hospitals.
You will lead the Trust’s Patient Flow and Site Management team, ensuring safe, effective, and efficient patient pathways from admission to discharge. You will drive improvements in flow, reduce delays, and support delivery of national and local performance standards.
This post carries responsibility for overseeing patient flow, discharge processes, and hospital site coordination. You will work closely with clinical and operational teams to ensure that patients receive the right care, in the right place, at the right time. The role also involves shaping and delivering strategic approaches to flow and escalation, in line with national policy and local priorities.
A key aspect of this role is addressing and overcoming common challenges to hospital discharge, including delays due to complex care needs, coordination across services, and availability of community support. You will be expected to implement practical solutions that reduce length of stay, improve discharge planning, and enhance patient experience.
You will also be expected to drive a clear and ambitious vision for improvement-identifying opportunities to streamline processes, strengthen collaboration, and embed a culture of continuous learning and innovation.
Main Duties Of The Role
- Provide Trust-wide leadership for patient flow, site management, and escalation processes
- Develop and implement effective policies for bed management and complex discharge pathways
- Oversee the Trust’s Discharge Command Centre (DCC), ensuring safe and timely patient transitions
- Identify and resolve barriers to discharge, including social care delays, patient readiness, and inter-agency coordination
- Ensure systems are in place for escalation, site safety, and flow assurance across all hospital sites
- Work collaboratively with care groups to maintain high standards of patient-centred care
- Drive measurable improvements across safety, effectiveness, workforce, and financial outcomes
- Shape and deliver a strategic vision for patient flow and discharge excellence
- Communicate effectively across all levels of the organisation and negotiate solutions with internal and external partners to support timely discharge and flow
To find out more about what it is like to work for our Trust please visit the following link:
https://yorkhospitals.pagetiger.com/hdjgxd
Our Benefits
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
For further details / informal visits contact: Name: Ab Abdi Job title: Deputy Chief Operating officer Email address: abolfazl.abdi@nhs.net Telephone number: 07386656100
