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Lead Operational Excellence in a Vital Healthcare Setting
Are you a results-driven leader with a passion for delivering operational excellence in complex, high-stakes environments? We’re seeking a
Head of PFI Operations to lead the delivery of outstanding soft services facilities services on a critical PFI healthcare contract.
Based onsite, you’ll oversee day-to-day operations, inspire high-performing teams, and ensure service delivery meets the highest standards for safety, quality, and sustainability — all while nurturing long-term client relationships and achieving key financial goals.
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Your Mission
- Lead a diverse, multi-functional FM team on a major acute PFI healthcare contract
- Build and maintain strong client partnerships grounded in trust and shared values
- Ensure consistent compliance with commercial, financial, and operational targets
- Create a culture of continuous improvement, wellbeing, and high performance
- Deliver safe, sustainable, and efficient services with a focus on innovation and data
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Key Responsibilities
- Lead the contract to deliver outstanding customer and patient experience
- Manage full P&L accountability, including forecasting, income, cost control, and risk
- Embed and uphold a zero-tolerance, accident-free safety culture
- Promote sustainability and social value through practical, measurable initiatives
- Collaborate across Compass to drive best practice and identify growth opportunities
- Monitor KPIs and contract compliance, acting swiftly to improve performance
- Develop an annual business plan aligned with both company and client goals
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What We’re Looking For
Essential Skills & Experience
- Degree or equivalent experience in senior leadership of acute FM services
- Proven track record managing complex PFI or large healthcare contracts
- Strong financial acumen with full P&L management
- Ability to lead, motivate, and develop high-performing teams
- Clear understanding of commercial contracts and governance
- Excellent communication and stakeholder engagement skills
- Willingness and flexibility to travel to Compass sites across the UK
Personal Qualities
- Curious, confident, and courageous leadership style
- Strategic thinker with a focus on outcomes and impact
- Passionate about service delivery, safety, and sustainability
- Strong interpersonal and negotiation skills
- Growth mindset with the ability to manage multiple priorities
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Why Join Us?
At Compass, we empower leaders who are passionate about creating better outcomes — for clients, teams, and communities. You’ll have the autonomy and support to make a real impact in a role that combines purpose, people, and performance.
Ready to take the lead on one of our most important PFI operations?
Apply today and help us shape a better future for healthcare services in the UK.
