Head of Retail

We have a fantastic opportunity to join the Retail team at Greggs as Head of Retail for the North Region.

As a key member of the Greggs Senior leadership team, you will play a vital role in helping to shape the future of our business.

Reporting directly to the Retail Director, you'll lead and inspire 5 Retail Operations Managers, 30 Area Managers, and more than 7,000 Team Members across 500+ shops in the North Region.

Your primary focus will be to lead your teams to drive profitable growth by executing the retail strategy, nurturing talent, and unlocking new opportunities for expansion and commercial success.

In return, we can offer:

• Management Bonus Scheme which is worth up to 30% of your salary
• Pension scheme with matching employer contributions up to 7%
• Company car or car allowance
• Colleague discount, up to 50% off our own-produced products
• Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year
• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• The opportunity to purchase additional annual leave twice a year
• Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate
• Private Medical Insurance which is free for you and subsided for your dependants
• Income Protection should you become unable to work due to long-term sickness
• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
• Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family
• Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support
• Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• Career progression and learning and development opportunities
• A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge
• Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role would be within the North Region which covers, North East, Scotland, Cumbria and Northern Ireland.

What you'll do

Customer Focus (Sales Growth)

• Accountable for growing our business both in terms of organic shop growth and through new shop development
• Drives consistently high standards of customer service across the Region

Leading the Regional Team

• Strategic and visible leader who coaches and supports the regional team in alignment with Greggs’ values. Promotes a culture of accountability and leadership while building high-performing, highly engaged teams
• Ensures the team has clear objectives, regular reviews and personal development plans in order to deliver the business objectives and develop the team to their full potential.
• Ensures the appropriate coordination of functional support to deliver the Business plan.

Business Development·

• Actively drives the new shop opening programme within the Region
• Liaises with Shop Development and Property team to identify and open new sites
• Drives new channels and develops our business across all day parts

Brand Responsibility

• Accountable for ensuring the consistent implementation of agreed Brand standards and practices within the Region.
• Ensures Brand initiatives and product launches are implemented in the Region

Operational Excellence

• Helps deliver ongoing operational improvement by working across functions on developing operating standards.

Brand Standard Delivery

• Responsible for ensuring that we deliver, as measured by audits, the necessary Brand standards for service style, merchandising, quality of food baking and preparation, retail food safety and H&S

Cost Control and Profit Responsibility

• Accountable for delivery of the Regional sales and profit budget.

About you

We are looking for highly experienced, talented individuals with drive, who can demonstrate:

• Senior Management experience within a multi-site retailer with significant experience in delivery results through others.
• Experience of developing innovative solutions and contributing to strategic planning
• Have demonstrable experience in people management and people development within large, layered, multi-stie teams
• Have strong stakeholder engagement and management skills, working in large cross functional groups
• Present a welcoming attitude to change and adjust dynamically to continuous business change and improvement
• Proven commercial acumen with accountability for achieving and excelling company targets
• Excellent organisational skills with strong attention to detail
• Have advanced IT skills including Microsoft 365, SharePoint, Word, Excel, Outlook, PowerPoint, Teams and ideally some knowledge of AI, Co-pilot
• Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
• Are supportive of an inclusive culture – recognising and valuing that difference is good

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.