Head of Revenue Operations

Head of Revenue Operations

Location: London, Piccadilly Circus (with flexibility for hybrid/remote working)

On-Target Earnings (OTE): £100,000 - £130,000 DOE

Reports To: Chief Revenue Officer

Type: Full-time, Permanent

SureCloud is on a mission to help organisations secure their futures by driving Governance, Risk, and Compliance (GRC) success. As a recognised leader in the Gartner® Magic Quadrant™ for Integrated Risk Management Solutions, we empower companies to navigate an increasingly complex risk landscape with confidence.

Our innovative platform offers comprehensive GRC solutions, including Third Party Risk Management, Compliance Management, Data Privacy Management, Enterprise Risk Management, and more. Powered by Dynamic Risk Intelligence, SureCloud’s platform enables businesses to predict, analyse, and respond to risk before it becomes critical—providing proactive control for long-term business assurance. Trusted by global leaders like HSBC, Specsavers and The Very Group, we’re rapidly scaling to meet the growing demand in the GRC space.

The GRC space is experiencing unprecedented growth as organisations across industries face heightened regulatory scrutiny, supply chain complexity, and cybersecurity threats. SureCloud’s agile platform and expert services give enterprises the flexibility to adapt, comply, and thrive—ensuring they can manage risk while seizing new opportunities. As part of our sales team, you’ll play a pivotal role in this transformation, helping enterprises stay ahead in a rapidly evolving world

At SureCloud, our culture is built around three key values: Curious, Courageous, and Charged.

·     We’re Curious—we constantly seek new knowledge and challenge assumptions to innovate and grow.

·     We’re Courageous—we’re not afraid to tackle complex challenges head-on and embrace change.

·     We’re Charged—we’re passionate, energetic, and driven to deliver the best outcomes for our customers and each other.

These values shape how we work together, how we support each other, and how we drive success for our customers.

This is a pivotal stategic position, accountable for unifying our go-to-market functions across the entire revenue lifecycle. You will own and continuously optimise our commercial infrastructure and customer journey to drive improvements in pipeline conversion, forecast accuracy, and sales productivity. By leveraging customer success insights, particularly around retention and product usage, you’ll help shape a data-driven approach to sustainable growth. This role is central to scaling SureCloud’s growth engine in a high-autonomy, high-accountability environment.

·     Own the end-to-end Revenue Operations strategy across Sales, SDR, Channel, Marketing, and Customer Success

·     Leverage key customer success metrics such as Net Revenue Retention (NRR) and Customer Health Scores to inform strategic decisions and identify growth opportunities.

·     Drive initiatives to improve product adoption, expansion, reduce churn, and accelerate Time-to-Value (TTV) across the customer journey.

·     Track product usage and engagement data to identify at-risk customers, accelerate expansion opportunities, and inform GTM strategies.

·     Partner with Customer Success and Product to ensure adoption and retention of the Foundations product and other entry-level tiers

·     Partner with Sales, Marketing, Success and Finance to lead quarterly and annual planning, including segmentation, territory mapping, quota setting, and capacity modelling.

·     Define and refine GTM operating rhythms (lead flow, handoffs, lifecycle stages, SLAs), ensuring full alignment within HubSpot.

·     Serve as the GTM HubSpot system owner responsible for structure, automation, data hygiene, pipeline configuration, lifecycle tracking, and reporting.

·     Lead the integration and optimisation of our GTM tool stack: Gong, LinkedIn Sales Navigator, Lusha, and forecasting tools such as Clari, Ebsta, or Gong Forecasting

·     Define ownership of data architecture, quality, and insights across HubSpot and other tools.

·     Streamline sales workflows, improve CRM usability, and drive adoption through training, enablement, and documentation.

·     Build accurate, insight-driven dashboards and reports across the full revenue funnel from MQL -> SAL -> Close within HubSpot and complementary tools.

·     Own forecasting processes; establish regular cadence and clear accountability for Sales.

·     Deliver actionable board and commercial insights to CRO, CMO and Exec team to inform decisions on pipeline health, campaign effectiveness, and go-to-market performance.

·     Operate a light-touch deal desk function to support pricing approvals, commercial compliance, and margin governance.

·     Support go-to-market readiness for new product launches and pricing changes, ensuring HubSpot reflects the latest structure and workflows.

·     Champion a data-first culture and continuously improve how GTM teams operate, measure success, and collaborate.

·     Deep, hands-on experience with HubSpot in a B2B SaaS environment ideally as the owner/admin responsible for system design and GTM execution.

·     10+ years overall in Revenue, Sales, or Commercial Operations.

·     Subject matter expert in MEDDIC and Revenue Architecture (is a plus)

·     Strong familiarity with the latest GTM tools, adoption and integration

·     Proven success in scaling RevOps in a fast-paced SaaS or software business.

·     Experience supporting various GTM motions including complex sales cycles (mid-market and enterprise), and partner-led sales motions.

·     HubSpot CRM: advanced knowledge of reporting, workflows, lifecycle stages, custom properties, deal management, sequences, and campaign tracking.

·     Gong: used for deal intelligence, call coaching, and forecasting.

·     Lusha, LeadIQ & LinkedIn Sales Navigator: for enrichment, segmentation, and outbound enablement.

·     Familiarity with forecasting tools like Clari, Ebsta, or Gong Forecasting.

·     Advanced Excel/Google Sheets; experience with BI tools (e.g. Looker, Tableau, PowerBI) is a plus.

·     Structured thinker with a bias for execution.

·     Strong communicator with experience influencing senior stakeholders.

·     Commercially curious comfortable rolling up your sleeves to solve process problems and extract meaningful insights.

Here at SureCloud, our mission is “to inspire and empower people to challenge the way they work to create lasting change”—for our customers and for our employees. We’re committed to creating a healthy and happy environment so you can develop and deliver your best.

·     Perkbox membership

·     Training opportunities

·     Private healthcare

·     Life insurance

·     Travel opportunities

·     Cycle to work scheme

·     Tech scheme

·     Pension scheme

·     Recruitment referral bonus

·     Eyecare vouchers & contribution towards subscriptions

·     Internal recognition scheme with an opportunity to win vouchers

·     Birthday leave

·     Long Service Recognition & Rewards