Head of Sales Operations & Partnerships (Ref: 187640)

Permanent Job Alert

Title: Head of Sales Operations & Partnerships

Location: London – Hybrid 3 days per week

Salary: Competitive + Benefits

Contact: [email protected]

Brief Overview:

An excellent opportunity has arisen for a senior leader to join two growing lifestyle brands as Head of Customer Operations. This role will be pivotal in shaping the operational backbone of the business, bringing together all post-purchase, fulfilment, and customer-facing functions to ensure seamless and efficient delivery of the brand experience.

You will be responsible for ensuring products reach customers on time and in full, overseeing customer care, managing 3PL partners, and supporting retail and wholesale channels to succeed. This is a role for someone who thrives in complexity, enjoys building high-performing teams, and can balance short-term execution with long-term systems thinking.

Head of Customer Operations – Requirements:

• Proven experience in a senior Sales Operations, Fulfilment, or Customer Operations leadership role within a DTC or omni-channel consumer brand

• Strong background in managing 3PLs, carriers, freight forwarders, and multi-region logistics, with a commercial mindset

• Demonstrated people leadership across diverse functions – from frontline retail teams to technical operations

• A strategic thinker with a hands-on attitude and ability to manage competing priorities

• Process-driven with a focus on efficiency, while keeping the customer experience at the forefront

• Collaborative, commercially aware, and aligned with brand values

If you're interested, please apply by emailing me with a copy of your most up to date CV and your current availability. Please feel free to pass this on to anyone you think it may suit / anyone you know who may be interested.