Head of Transformation and Internal Communications

Excited to grow your career?

Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About the Role

We are seeking an experienced Head of Transformation and Internal Communications to define and deliver our group-wide strategy for internal communications and engagement through change.

This pivotal role will ensure our colleagues are informed, aligned, and inspired as we embed a culture of excellence and innovation. You will be responsible for communicating progress, celebrating achievements, and fostering a deep understanding of our clients across the organisation.

If you have a proven track record in driving transformation and cultivating a positive workplace culture, we invite you to join us in shaping HL's future.

What you'll be doing

• Leading on the development, delivery and measurement of HL's internal communications strategy.
• Building an events and engagement programme which celebrates success, embeds a deep understanding of our clients and brings colleagues together.
• Owning transformation communications to ensure regular, strategic updates, acting on colleague feedback and sharing information regularly and clearly.
• Development and delivery of compelling colleague engagement campaigns to build pride and belief in HL and the company culture and to support business objectives and initiatives.
• Driving employee engagement through impactful and effective storytelling and engaging colleagues in HL's most important agenda items.
• Playing a leading role in the delivery of HL's ELT (Executive Leadership Team) communications strategy.
• Providing advice to senior internal stakeholders on internal communications and engagement.
• Supporting and delivering internal communications through an ongoing transformation and also supporting the broader transformation strategy at a high level across the organisation.
• Accountability for HL's Internal Communications channel strategy
• Champion strategic thinking across the Corporate Affairs team, working in lock-step with the Director of Corporate Affairs, coaching and inspiring others to deliver impactful and engaging communications internally that achieve measurable impact.
• Provide motivational leadership to a core team of 4/5, ensuring a highly effective team culture and continuous professional development.
• Ensure robust measurement and evaluation of key campaigns in order to drive ongoing improvements and deliver against set goals and outcomes.

About you

• Outstanding stakeholder management skills with a proven ability to operate in an advisory capacity to C-suite executives. An ability to influence and build support for the internal communications strategy and execution.
• Deep experience of change communications, with strong knowledge of how to affect transformation and culture change in a complex and fast-moving organisation.
• Experience in a regulated sector would be ideal, preferably financial services but not essential.
• Demonstrable project management skills and judgement, with the ability to operate effectively under pressure.
• Exceptional verbal and written communication skills, with a flair for writing engaging copy.
• Experience leading and inspiring a team to achieve desired outcomes within internal communications and engagement.
• Outstanding knowledge of employee engagement theory, as well as progressive ways to involve colleagues both face-to-face, and using digital technologies.
• High degree of resilience and ability to navigate ambiguity.

Interview process

The interview process will be 2 stages including a competency and behavioural-based interview, along with an assessment task.

Working Schedule

We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office 2-3 days per week.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* and annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday**
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness providers and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

* dependant on role level

** only available to select during our annual benefits window, in November each year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.

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