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Head of Transformation and Strategic Enablement
- Reports to: Chief Operating Officer
- Location: Remote
- Department: Strategy & Enablement
- Direct Reports: No
- Indirect Reports: Yes
Position Summary
The Head of Transformation and Strategic Enablement will lead and execute enterprise-wide operational transformation initiatives across our globally distributed professional services firm. This role will focus on improving efficiency, service delivery, and scalability through streamlined processes, digital enablement, and third-party partnerships. The ideal candidate is a strategic thinker, operational driver, and empathetic change agent who thrives in complex, global, and fast-evolving environments.
Key Responsibilities
Strategic Leadership
- Define and implement a transformation roadmap aligned with the firm’s strategic goals and evolving client needs.
- Collaborate with business unit leaders to prioritize and implement high-impact transformation initiatives that enable efficient and effective delivery business objectives.
- Identify and evaluate emerging initiatives that can improve service delivery, client engagement, and operational performance that delivers ROI for the firm.
- Leverage knowledge of enterprise architecture requirements to develop integrated solutions with seamless workflows and future-fit automations
- Adept at dealing with complexity, prioritizing and sequencing work whilst taking senior stakeholders on the change journey
Operational Enablement
- Lead cross-functional operational transformation initiatives across global offices, ensuring alignment with firm-wide strategic goals.
- Proactively collaborate with Transformation Council of cross-functional teams (People, Finance, Technology, Data) to connect-the-dots and roll-up departmental KPIs into firm-wide objectives.
- Identify inefficiencies and design scalable solutions to improve service delivery, reduce operational complexity, and support future growth.
- Build and maintain strong governance, tracking key milestones, risks, and KPIs for each transformation program.
- Collaborate with Insights & Analytics Team to build dashboards and/or reporting that effectively manages progress of transformation portfolio.
- Foster a culture of continuous improvement, operational excellence, and accountability across the organization.
Leadership & Team Development
- Lead and develop a high-performing team that delivers on team goals linked to business priorities; ensure performance accountability through strong operational governance.
- Enable a PMO that delivers on a firm-wide portfolio that supports key programs and initiatives.
- Foster a culture of cross-functional collaboration, continuous learning, and service excellence.
Financial & Vendor Oversight
- Develop and manage the transformation budget to maximize ROI.
- Evaluate, select, and manage vendors and external partners for services that will support the firm’s objectives.
- Partner with cross-functional teams to ensure that vendors are effectively managing stakeholder relationships and delivering on mutually agreed upon KPIs (timelines, quality and cost targets).
- Recommend new vendors that can optimize investment or improve efficiency of delivery as the firm continues to evolve its global footprint.
Change Management
- Actively engage senior leaders, business unit heads, and frontline teams to drive adoption and overcome resistance to change.
- Collaborate with Transformation Team to develop and implement change management strategies tailored to diverse geographies, functions, and levels of change readiness.
- Communicate clearly and frequently to ensure transparency, alignment, and engagement with all stakeholders.
Qualifications
- Bachelor’s degree in Business, Operations, Organizational Change, or related field; MBA or advanced degree preferred.
- 10+ years of progressive leadership experience in transformation, operations, or consulting roles, with a focus on professional services or globally distributed organizations.
- Proven success leading complex operational change programs across multiple geographies and functions.
- Strong experience managing third-party vendors or consulting partners in transformation or technology-driven engagements.
- Expertise in organizational change management, including methodologies such as Prosci, ADKAR, or Kotter.
- Demonstrated ability to drive transformation in environments with change resistance, cultural complexity, and matrixed decision-making.
- Strong data orientation, with ability to analyze operations, build business cases, and define measurable outcomes.
- Outstanding communication, facilitation, and stakeholder management skills.
Preferred Attributes
- Executive presence with high emotional intelligence.
- Pragmatic problem-solver with a bias for action.
- Adept at influencing across functions, cultures, and organizational levels.
- Ability to lead through ambiguity while building trust and alignment.
- Comfortable balancing strategic vision with operational execution.
