Head of UK Consulting

Acre is proud to be partnered with Impactt to find a new Head of UK Consulting. Impactt Limited was founded in 1997 with the mission of supporting its clients to respect the human rights of workers in a way which makes business sense.

Since then, the company has grown to be a leader in the field with a high reputation for quality, excellence, integrity and delivery and for delivering innovative and scalable solutions which work for workers whilst having a strong understanding of business. The Company's head office is in London, with subsidiaries in China, India, Bangladesh.

The purpose of the role is to lead the UK Consulting practice, ensuring the delivery of high-quality, impactful, and profitable consulting advice to clients. The individual will manage strategic client accounts, building strong relationships and becoming a trusted advisor. Additionally, the role involves taking on leadership responsibilities within the organization, supporting the Senior Leadership Team in making key strategic decisions.

What you will do:

Oversee the portfolio of UK projects

• Design and shape project approaches / methodologies using consulting and human rights skills.
• Be the point of escalation for queries related to projects from the UK team, supporting Project Leads and Project Managers to troubleshoot issues on content, client management and project management.
• Monitor the progress of all UK projects, identifying and addressing any areas of concern.
• Ensure all projects follow company procedures from inception to closure, and that lessons learnt lead to wider improvements.

Deliver services

• Be the Project Lead accountable for a host of strategic and complex projects working closely with the Project Manager to ensure high-quality delivery on time and on budget.
• Spend considerable time (approximately half of total working hours) on delivering / overseeing client chargeable projects.

Develop business

• Manage and grow a number of client accounts, in particular the most strategic clients.
• Support wider business development efforts of the UK team, including the drafting and review of proposals.
• Represent the company at external events.

Lead the UK Consulting practice

• Ensure that the team meeting project-related targets on quality, utilisation, processes and other internal areas.
• Work closely with the Human Resources team to manage HR matters within the team including recruitment, learning & development, and staff engagement.
• Work with the Quality & Technical team to build the human rights, consulting (including project management) and commercial skills of the team.
• Implement company-wide processes and, where enhancements are needed to global processes, work with Operational colleagues and others to design and embed improvements that optimise efficiency, quality and staff engagement.
• Build a strong, positive and supportive culture within the team.
• Work closely with other teams, including international colleagues and those in the Commercial team, for the achievement of common goals.

Line manage:

• Be the line manager for the Principal Consultants.
• Provide coaching and operational support to ensure their strong engagement and professional development.
• Deliver standard HR approaches around appraisals, leave and other areas.

Support business leadership:

• Work closely with the Director of Consulting, CEO and others company leaders to advise on both consulting matters (particularly those related to the UK) and wider strategic topics, as requested.
• Work closely with the Quality & Technical and Commercial teams to continually review and improve the suite of products / services, and support the integration of data into the company's activities.

We would love to hear from you if you have:

• Significant technical skills and professional experience within human rights or wider sustainability topics
• Significant line management experience (essential) and wide team leadership experience (desirable)
• Strong relationship building skills and an ability to quickly build trust internally and with clients
• A good track record of problem solving, especially with fast-moving and changing requirements
• A positive and proactive 'can-do' attitude
• Comfort in juggling multiple tasks at one time within a high pressured environment
• Confidence to make a decision and justify it within a context of competing demands

Excited to learn more? All applications are being managed by Jack Porter, Head of Professional Services at Acre. Please reach out to [email protected] and let's start the conversation today!