Head Veterinary Receptionist
Company
Location
Bournemouth, England, United Kingdom
Posted At
8/5/2025
Advertise with us by contacting: [email protected]
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Description
21646
We have a fantastic opportunity for a Head Receptionist to join our team here at Stokewood Vets !
This is a full-time position, working 40 hours per week, but happy to accommodate fewer hours if needed.
Monday - Friday with a share of the Saturday rota: likely 1 in 3 but can be discussed at interview.
As a Head Receptionist, you will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!
The role will involve receptionist duties such as answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments and providing a warm and welcoming experience to our clients arriving to the clinic. As Head Receptionist, you will also be responsible for managing the reception team, staff/holiday rotas and recruitment.
We are looking for someone who has excellent communication and organisational skills as well as strong leadership skills. Experience managing teams will be highly beneficial. Previous receptionist or customer facing experience is essential.
As Head Receptionist You Will Have
A minimum of 2 years' experience as a Veterinary Receptionist
Self-motivation and be able to motivate others to achieve through proven man-management skills, coaching and team building.
Strong organisational skills and be able to implement, work with and monitor systems and procedures ensuring attention to detail at all times.
Good understanding of all applicable health and safety legislation.
Be IT literate - Microsoft Office,
An excellent command of written & spoken English and numeracy.
You will need to have the ability to remain calm under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
As one of our receptionist you will have access to our Client Care Hub. This is a dedicate space on our Knowledge Hub for all client care resources. You will be invited to join a support session within your first few weeks of being in the business, where you will meet a Learning Partner and begin your training journey. You can then join further session(s) at any point in the next six months to ask any questions you may have regarding your training. This training is alongside the training your will receive in practice.
The salary for this position will be £26,000 depending on experience (pro rata).
This is more than just a receptionist role – it's an opportunity to become part of a team that truly cares about pets, clients, and each other.
If you're looking for a role where your warm personality and organisational skills can make a difference every day, we'd love to hear from you!
Benefits
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
5 weeks annual leave plus bank holidays with an extra day annual leave each year up to 5 years of employment. Staff benefits including: discounted gym membership, staff discount, buy & sell holiday, health plan and much more! You can find a list on our careers site https://www.careerswithcvs.co.uk/jobs/this-is-what-we-offer-you/.
To apply for this position please click 'Apply Now'.
Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves.
We have a fantastic opportunity for a Head Receptionist to join our team here at Stokewood Vets !
This is a full-time position, working 40 hours per week, but happy to accommodate fewer hours if needed.
Monday - Friday with a share of the Saturday rota: likely 1 in 3 but can be discussed at interview.
As a Head Receptionist, you will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!
The role will involve receptionist duties such as answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments and providing a warm and welcoming experience to our clients arriving to the clinic. As Head Receptionist, you will also be responsible for managing the reception team, staff/holiday rotas and recruitment.
We are looking for someone who has excellent communication and organisational skills as well as strong leadership skills. Experience managing teams will be highly beneficial. Previous receptionist or customer facing experience is essential.
As Head Receptionist You Will Have
A minimum of 2 years' experience as a Veterinary Receptionist
Self-motivation and be able to motivate others to achieve through proven man-management skills, coaching and team building.
Strong organisational skills and be able to implement, work with and monitor systems and procedures ensuring attention to detail at all times.
Good understanding of all applicable health and safety legislation.
Be IT literate - Microsoft Office,
An excellent command of written & spoken English and numeracy.
You will need to have the ability to remain calm under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
As one of our receptionist you will have access to our Client Care Hub. This is a dedicate space on our Knowledge Hub for all client care resources. You will be invited to join a support session within your first few weeks of being in the business, where you will meet a Learning Partner and begin your training journey. You can then join further session(s) at any point in the next six months to ask any questions you may have regarding your training. This training is alongside the training your will receive in practice.
The salary for this position will be £26,000 depending on experience (pro rata).
This is more than just a receptionist role – it's an opportunity to become part of a team that truly cares about pets, clients, and each other.
If you're looking for a role where your warm personality and organisational skills can make a difference every day, we'd love to hear from you!
Benefits
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
5 weeks annual leave plus bank holidays with an extra day annual leave each year up to 5 years of employment. Staff benefits including: discounted gym membership, staff discount, buy & sell holiday, health plan and much more! You can find a list on our careers site https://www.careerswithcvs.co.uk/jobs/this-is-what-we-offer-you/.
To apply for this position please click 'Apply Now'.
Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves.
Advertise with us by contacting: [email protected]
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