Head Waiter

About Us...

The Windsor Brasserie is an exciting new opening inspired by the elegance of Windsor Park and the glamour of Royal Ascot, offering a refined yet energetic setting with exceptional hospitality. This lively bar and lounge features theatrical mixology and genuine guest interactions, complemented by an open kitchen that puts culinary craft and creativity on display. We are building a passionate team who take pride in their craft and thrive in stylish, high-energy environments, ready to be a part of something special from the very beginning. Our modern brasserie will combine professionalism, personality, and teamwork to create unforgettable experiences, elevating what it means to be a bar and lounge.

A Bit About What You Will Do...

As a Head Waiter at Fairmont Windsor Park, you will assist the restaurant manager to ensure a smooth and effective running of the Food & Beverage outlet. You are the strategic service expert, assisting in maintaining and improving the Fairmont Windsor Park standards of operations and manage and develop yourself and your team. Your responsibility is to support the seamless running of the restaurant and bar by providing a highly efficient and effective service of the F&B products to the highest standards. You must consistently strive to improve guest and staff satisfaction and maximize the financial performance in areas of responsibility

• Lead and deliver consistently high-quality service across all F&B outlets, ensuring guest expectations, brand standards, and operational excellence are met.

Support service delivery through effective staff supervision, daily briefings, coordination across departments, and proactive management of guest feedback and complaints.

Assist in developing and implementing service improvements, promotions, and revenue-generating initiatives in line with business objectives.

Oversee inventory control, stock management, cash handling procedures, and ensure compliance with POS, billing, and financial standards.

Maintain high standards of hygiene, safety, cleanliness, and compliance with all licensing, health & safety, and company policies.

Support the restaurant manager in building, training, and developing a high-performing team through coaching, performance feedback, and ongoing development.

More about you...

• Strong interpersonal and leadership skills with the ability to motivate and support a team.
• Excellent attention to detail, organisation, and commitment to high service standards.
• Strong problem-solving skills and the ability to remain calm and effective under pressure.
• Confident and professional communication with guests and colleagues, including VIPs and special-attention guests.

Solid understanding of POS systems, cash handling, and financial procedures.

Experience in a similar F&B supervisory or assistant role within a hotel or upscale restaurant environment.

High energy, stamina, and resilience with a positive, team-player attitude.

Professional appearance, punctuality, and a strong commitment to brand standards and operational excellence.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.
  
  

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Skills

Fluent in English