Health Care Support Worker

Dolgellau, Wales, United Kingdom

7/23/2025

Job Overview

The post holder will help facilitate the smooth running of the day unit, which provides day services to individuals with dementia.

The post holder will work occasionally without direct supervision in the community, however, will have telephone access to an identified qualified nurse for advice and guidance if undertaking outreach work.

The post holder will promote and hold a positive attitude to dementia care and ensure that individual needs for privacy, respect, dignity and confidentiality is maintained at all times.

The post holder carries out assigned tasks involving direct care to those who have memory difficulties as directed by the Qualified Nurse.

To undertake interventions with people with memory related problems sometimes working independently within the day care setting and occasionally within the persons own home if required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Maintaining independence through prompting/assisting where necessary, with everyday activities such as shopping, cooking etc
• Address issues of social isolation through taking part in activities occurring in the community e.g. coffee mornings, exhibitions etc.
• Assist with personal care in cases were home care services are unable, due to there being a particularly good and trusting relationship with the client and they are willing for help.
• Facilitating access to Social Services Day Care as some clients may initially be wary of attending day setting but respond well to a gradual approach.
• Take to healthcare appointments in the local area.
• Support residential homes. This would be short term input, e.g. when a client is living in a residential home but is waiting to move to an EMI residential home.
• Assist a qualified practitioner to run therapeutic groups.
• Increased support to a client during periods of stress (e.g. bereavement) or when a client is more confused than usual e.g. because of an infection.
• Report back any problems or significant change in the individuals mental health presentation.
• Write notes after every visit detailing what you did and how the client seemed to you.
  
  

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications And/or Knowledge

Essential criteria

• NVQ Level 3 Or working towards level 3 to be achieved within 18 months of appointment and with relevant experience in working with people with Dementia
  
  

Experience

Essential criteria

• Previous experience in the healthcare sector or in a Mental Health care setting
  
  

Aptitudes And Abilities

Essential criteria

• Understanding of risk management and health & Safety issues. Understanding of patient confidentiality
  
  

values

Essential Criteria

• Ability to work within a team Demonstrate the ability to care with warmth and understanding. Be a team player
  
  

Other

Essential criteria

• Fitness and willingness to use de-escalation and where required safe handling, breakaway techniques (as appropriate) subject to relevant training according to BCUHB Policy. Ability to travel from house to house in a timely manner
  
  

Desirable criteria

• welsh speaking