Job Summary
We are currently recruiting full and part time Healthcare Support Workers to join our Out-Patient Team, to support the preparation and effective running of our clinics and procedure room .
We have 3 posts currently available
- Full Time (37. 5 hours per week) - working 4/5 days per week
- Part Time (33.45 hours per week) - working 4/5 days per week
- Part Time (30.75 hours per week)
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Priority will be given to existing Shropshire Telford and Wrekin ICS staff
Main duties of the job
You will be trained to undertake skills including Venepuncture , blood pressure monitoring , urine testing , bladder scanning and will use these skills daily as well as undertaking training to work in enhanced procedure area , working as support for registered practitioners
Start times of shifts will be variable, from 07.30 am onwards, we are open 6 days a week including evenings , to 8pm. To meet service demand the ability to work flexible/ variable shifts is essential.
We are looking for a colleague who can communicate effectively with a wide range of people, and applicants must be confident in keeping our patients updated with information.
Our out-patient healthcare assistants play a vital role in maintaining standards of cleanliness. They also undertake manual handling of patients & equipment, and the role involves standing/ walking for lengthy periods of time.
About Us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
Details
Date posted
01 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year pa pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
224-PA20250602856
Job locations
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry
SY10 7AG
Job Description
Job responsibilities
- To communicate effectively with other members of the healthcare & administration teams, patients, relatives & carers & to answer the telephone, taking messages, whilst maintaining patient confidentiality & informing senior staff as required.
- To introduce self, using principles of my name is in all communications with others, to be welcoming and reassuring to patients, visitors, and carers /relatives.
- Working as part of the wider multidisciplinary team for the benefit of the patient, recognising and respecting each member of the teams role and contribution
- Explain all procedures & care to patients. To observe patients condition and behaviour, reporting any changes/concerns promptly and accurately to appropriate staff member.
- Identify the patient and ensure that the correct patient records, required are available for each area of work responsible for
- Effectively provide and receive information orally, in writing & electronically daily
- For each clinic/procedure, throughout each clinic/procedure, ensure patients, visitors & relevant others are kept informed regarding timings and reasons for any delays, as per Department Standard Operating Procedure, with regular visual and verbal updates. Keep team leader informed &up to date.
- Able to instigate help in the event of an emergency and assist senior team, as trained & required to do so.
- Maintain; ensure cleanliness and control tock/equipment/rooms used in all areas of OutpatientDepartment to standards expected by Manager and Infection, prevention, and control team, following per policy / procedure /processes.
- Clean, adjust and perform routine maintenance on equipment & clinic/procedure rooms to ensure proper functioning, reporting to the nurse in charge any faults detected., plus report using onlinesystem clean & label appropriately
- Under the direct/indirect supervision of trained staff, be able to assist patients in all aspect of patient care within competencies trained to do so, with care certificate or equivalent.
- Implementing all aspects of patient care when chaperoning patients, assisting in the direct care, toileting, and moving and handling patients, ensuring their dignity and privacy are maintained whilst always ensuring the safety of both patients and staff when required daily
- To prepare and effectively run Out Patients Clinics/Outpatient procedures including the preparation of patient records and the physical environment required, ensuring equipment available and ready to use , & to process all documentation appropriately, includes checking all clinic outcome completed by clinicians. Indicating to clinician or team lead when not completed
- To ensure understand specific requirements for individual clinic(s)/procedures, that are responsible for, so that they run in a timely manner , effectively and that these requirements are undertaken(E.G Patients directed to plaster room/ x ray / clinic/procedure room / requiring wound care with correct information )
- Frequent effective use of appropriate Trust computer systems to obtain & use /report information, as well as effective verbal reporting to senior staff
- Escort/Direct patients/visitors effectively to other departments or areas for treatment, procedures, investigations, or rehabilitation purposes.
- To undertake MRSA screening & specimens of urine effectively & safely.
- Ensure that the safe and correct disposal of bodily waste & linen and all waste is carried out following the Trusts infection control policy.
- To perform& Obtain measurements of a patients height and weight, and report clinical observation of the patients temperature, pulse, respiration rate, blood pressure, peak flow, oxygen saturation and blood sugar, when appropriately trained anddocument appropriately, reporting abnormality to RN or Clinician
- To assist and support the trained nurses & plaster technicians with the delivery of patient care.
- To maintain cleanliness of the department and assist in cleaning. To have a good knowledge of infection control policies/procedures/processes.
- Be compliant with Department / Areas of work Standard Operating Procedures (SOP s)
- To undertake training in specific medicine management Main Opd training and follow all protocols regarding being the key holder role.
- Check any test requisitions are completed as per policy, informing senior staff member if unable to take test due to incomplete request.
- When trained and &deemed competent to do so, daily collect blood samples by venepuncture from adults (and children if appropriately trained) in setting as required Maintain competence by regularly carrying out procedure and update training as required, following Trust policies andprocedures relating to blood transfusion / infection control / sharp safety and other relevant policies/procedures
- When trained and competent to do so use blood centrifuges in department appropriately as required.
- Collect samples in the appropriate containers. Ensure that the safe and correct disposal of equipment and correctly label all samples/ ECG s.
- Transport specimens safely to the laboratory or point of collection as per Trust policy.
- Observe the patient following any sample collection and report any adverse effect to the nurse in charge
- When trained & evidenced as competent to do so, operate electrocardiograph equipment to perform routine ECG tests upon appropriate request Able to prepare patient for an ECG byexplaining procedure
- When trained & evidenced as competent to do so, undertake venepuncture for PRP treatment .and assist procedure as required
- Participate in personal and professional development.
- Participate in mandatory training programmes
- When trained to do so, prepare patients for any necessary procedures, within their competencies and assist in procedure as required using skills competent in.
We welcome & encourage candidates to visits us informally , prior to interview
Job Description
Job responsibilities
- To communicate effectively with other members of the healthcare & administration teams, patients, relatives & carers & to answer the telephone, taking messages, whilst maintaining patient confidentiality & informing senior staff as required.
- To introduce self, using principles of my name is in all communications with others, to be welcoming and reassuring to patients, visitors, and carers /relatives.
- Working as part of the wider multidisciplinary team for the benefit of the patient, recognising and respecting each member of the teams role and contribution
- Explain all procedures & care to patients. To observe patients condition and behaviour, reporting any changes/concerns promptly and accurately to appropriate staff member.
- Identify the patient and ensure that the correct patient records, required are available for each area of work responsible for
- Effectively provide and receive information orally, in writing & electronically daily
- For each clinic/procedure, throughout each clinic/procedure, ensure patients, visitors & relevant others are kept informed regarding timings and reasons for any delays, as per Department Standard Operating Procedure, with regular visual and verbal updates. Keep team leader informed &up to date.
- Able to instigate help in the event of an emergency and assist senior team, as trained & required to do so.
- Maintain; ensure cleanliness and control tock/equipment/rooms used in all areas of OutpatientDepartment to standards expected by Manager and Infection, prevention, and control team, following per policy / procedure /processes.
- Clean, adjust and perform routine maintenance on equipment & clinic/procedure rooms to ensure proper functioning, reporting to the nurse in charge any faults detected., plus report using onlinesystem clean & label appropriately
- Under the direct/indirect supervision of trained staff, be able to assist patients in all aspect of patient care within competencies trained to do so, with care certificate or equivalent.
- Implementing all aspects of patient care when chaperoning patients, assisting in the direct care, toileting, and moving and handling patients, ensuring their dignity and privacy are maintained whilst always ensuring the safety of both patients and staff when required daily
- To prepare and effectively run Out Patients Clinics/Outpatient procedures including the preparation of patient records and the physical environment required, ensuring equipment available and ready to use , & to process all documentation appropriately, includes checking all clinic outcome completed by clinicians. Indicating to clinician or team lead when not completed
- To ensure understand specific requirements for individual clinic(s)/procedures, that are responsible for, so that they run in a timely manner , effectively and that these requirements are undertaken(E.G Patients directed to plaster room/ x ray / clinic/procedure room / requiring wound care with correct information )
- Frequent effective use of appropriate Trust computer systems to obtain & use /report information, as well as effective verbal reporting to senior staff
- Escort/Direct patients/visitors effectively to other departments or areas for treatment, procedures, investigations, or rehabilitation purposes.
- To undertake MRSA screening & specimens of urine effectively & safely.
- Ensure that the safe and correct disposal of bodily waste & linen and all waste is carried out following the Trusts infection control policy.
- To perform& Obtain measurements of a patients height and weight, and report clinical observation of the patients temperature, pulse, respiration rate, blood pressure, peak flow, oxygen saturation and blood sugar, when appropriately trained anddocument appropriately, reporting abnormality to RN or Clinician
- To assist and support the trained nurses & plaster technicians with the delivery of patient care.
- To maintain cleanliness of the department and assist in cleaning. To have a good knowledge of infection control policies/procedures/processes.
- Be compliant with Department / Areas of work Standard Operating Procedures (SOP s)
- To undertake training in specific medicine management Main Opd training and follow all protocols regarding being the key holder role.
- Check any test requisitions are completed as per policy, informing senior staff member if unable to take test due to incomplete request.
- When trained and &deemed competent to do so, daily collect blood samples by venepuncture from adults (and children if appropriately trained) in setting as required Maintain competence by regularly carrying out procedure and update training as required, following Trust policies andprocedures relating to blood transfusion / infection control / sharp safety and other relevant policies/procedures
- When trained and competent to do so use blood centrifuges in department appropriately as required.
- Collect samples in the appropriate containers. Ensure that the safe and correct disposal of equipment and correctly label all samples/ ECG s.
- Transport specimens safely to the laboratory or point of collection as per Trust policy.
- Observe the patient following any sample collection and report any adverse effect to the nurse in charge
- When trained & evidenced as competent to do so, operate electrocardiograph equipment to perform routine ECG tests upon appropriate request Able to prepare patient for an ECG byexplaining procedure
- When trained & evidenced as competent to do so, undertake venepuncture for PRP treatment .and assist procedure as required
- Participate in personal and professional development.
- Participate in mandatory training programmes
- When trained to do so, prepare patients for any necessary procedures, within their competencies and assist in procedure as required using skills competent in.
We welcome & encourage candidates to visits us informally , prior to interview
Person Specification
Qualifications/Training
Essential
- Basic literacy & numeracy skills and excellent verbal communication skills
Experience
Desirable
- Previous experience of working with in a relevant health care setting in a similar role
Skills and Competencies
Essential
- Evidence of customer care skills/experience Written, oral and electronic
- Ability to work as part of a multidisciplinary team and be able to build rapport with people not met before
Desirable
- Competencies in physiological measurements, and measuring systems (height / weight)
Knowledge
Desirable
- Demonstrates ability to work at appropriate level with in our OPD setting
- Knowledge of understanding / use of aseptic no touch technique - ANTT
Person Specification
Essential
- Evidence of customer care skills/experience Written, oral and electronic
- Ability to work as part of a multidisciplinary team and be able to build rapport with people not met before
Desirable
- Competencies in physiological measurements, and measuring systems (height / weight)
Knowledge
Desirable
- Demonstrates ability to work at appropriate level with in our OPD setting
- Knowledge of understanding / use of aseptic no touch technique - ANTT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry
SY10 7AG
Employer's website
https://www.rjah.nhs.uk/ (Opens in a new tab)
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