Health Team Leader

This role is to cover our smoking cessation programmes across Walsall and Buckinghamshire. We are ideally looking for someone with people management skills ideally with a background form smoking cessation or similar services. The role is primarily remote but will include some face to face to delivery and adhoc meetings.

Be part of something great!

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Benefits:

• £26,500 - £32,000 per annum
• 25 days holidays + bank holidays
• 9% combined pension contribution
• Healthcare cashplan
• Retail discounts

About the role:

We have an exciting opportunity for you to become our Team Leader working across Walsall and Buckinghamshire.

You will be managing a team that will deliver Weight Management Services to the area, empowering local families to be healthier and happier. We want to build relationships with local families to learn: what they care about, what matters to them, what barriers they face and what strengths they have as individuals, families and communities.

You will be responsible for coordination of effective and efficient behaviour change and screening services. Key focuses include the referral management, personalised care pathways (aligned to need/preferences) and health coaching delivery. You will develop and deploy Standard Operating Procedures (SOPs) that ensure highly effective customer experiences that in turn drive positive and sustained behaviour change outcomes across lifestyles areas including:

• Smoking Cessation
• Healthy Eating and Nutrition
• Physical Activity
• NHS Health Checks (outreach)

As the Team Leader, you will be responsible for the day-to-day operation of the contract, ensuring that staff are appropriately prepared and ready to provide quality driven, person centred lifestyle improvement services. Working alongside the Service Manager, you will ensure that the highest possible standards of care are always applied and adhered to.

Key Responsibilities:

• Monitoring referral activity, starter, retention, and completion / achievement information through the overarching case management of populations and caseloads across the service
• Supporting the production and analysis of Management Information to support internal and external reporting requirements and inform continuous improvement
• Ensuring all training and Continuous Professional Development (CPD) is coordinated and rolled out / completed in a timely manner
• Ensure deadlines are met in an effective manner
• Contribute to team organisation, planning and continuous improvement
• Ensure the service is embedded within and across the local networks and communities
• Developing positive relationships with internal and external stakeholders from across and within the health, wellbeing, community and voluntary sectors
• Develop trusting and beneficial relations with workplaces, optimising opportunity to support workforces to adopt positive health and wellbeing behaviours, maximising referral routes to our service (with a focus on routine and manual workers and priority groups)
• Establish simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user experience
• Undertake outreach work within the community and build connection with local organisations and other services interconnected to the wider and social determinants of health
• Coordinate and deliver events to promote and generate high quality referrals, with a focus on priority areas and populations
• Disseminate information and resources regarding the service provision including group activities and other relevant services on a regular basis
• Represent the service as required at meetings, conferences, and forums
• Attend local network meetings as part of coordinated approach to demonstrated reach, engagement and sharing good practice
• Proficiently overseeing caseload management, performance data and Management Information via the virtual care platform case management system and additional dashboards inclusive of sub-contractor activity
• Manage referral flow to sub-contractors and ensure service users pathways are continuous across providers (as required)
• Deploying a robust framework to review and assure team competency and skills in the delivery of health and wellbeing coaching services, including, but not limited to observations, data audits, SOP compliance
• Ensuring staff are appropriately trained, motivated, and supported to enable them to carry out their duties to the highest possible standard
• Ensuring team and individuals have value and performance based objectives that align to the performance requirements of the contract
• Ensure your team deliver against contract performance expectation as agreed with the commissioner, taking action in line with performance management requirements
• Ensuring high quality delivery in line with the service delivery specification, SOPs and national / local evidence/guidance
• Ensure the qualitative capture of evidence through service user feedback, case studies and effective compliments/complaints monitoring
• Proactively identifying any service improvement needs that may affect the day-to-day operational delivery of the service
• Ensure compliance with national standards, NICE guidance, contract and company quality standards, Service Level Agreements and SOPs
• Monitor, implement and embed all policies and systems as they relate to service delivery, including but not limited to localised SOPs, Health and Safety, Safeguarding, and Information Security
• Ensure delivery is compliant with government guidance relating to diet, alcohol, physical activity, both adult and child weight management and smoking cessation
• Coordinates efforts to ensure compliance with information, advice, and guidance if / when government guidance changes
• Adopting a proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, delivering high performance in line with agreed objectives and Key Performance Indicators
• Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
• Support the Service Manager in the recruitment, onboarding and induction of team members and deputising when required
• Create a culture of further development and constructive feedback with individuals and teams, embedding and ensure behaviours demonstrate the company values

What we are looking for:

• Experience of a supervisory role with experience of managing a diverse team
• Experience of direct health coaching delivery
• Experience of caseload management demonstrated via the use of a Case Management System
• Experience of supporting vulnerable individuals through a change process
• Evidence of continuous professional development to ensure the delivery of the most recent and up to date health coaching provision to the correct quality standard
• Experience of coordinating health and wellbeing services
• A strong understanding of the social / wider determinants of health
• A strong understanding of population-based approaches including segmentation and risk stratification
• A strong understanding of behaviour change principles and methodology
• A strong track record of interpersonal relationships including the ability to build, develop and maintain relationships
• Excellent internal and external stakeholder engagement and management
• Experience in delivering behaviour change interventions for specific lifestyle related issues (physical activity, NHS Health Checks, weight management,) is Desirable
• Membership of professional body (ICF, EMCC, AoC, UKHCA) is desirable
• Educated to degree level in a relevant subject e.g., Psychology, Behavioural Science is desirable
• Relevant health coaching qualification or an accredited health coaching skills programme is desirable
• Experience of supporting people remotely / telephonically / digitally is desirable
• Experience in community development in areas of deprivation, Project Management and Developing new services is desirable

EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.