Healthcare | Account Manager

Your Role

We’re on the hunt for an Account Manager to join our team at Iris London.

It’s a great time to get stuck in — you’ll be working closely with our team focused on Healthcare, across a different variety of exciting clients, giving you the opportunity to work on multiple briefs and across different disciplines.

We’re looking for someone who’s energized and passionate about delivering purposeful work. If that sounds like you, let’s talk.

As an Account Manager, you’ll play a critical role in client services, helping to deliver purposeful work acrss multiple accounts.

Your day-to-day will involve (But not limited to):

• Client servicing and relationship building: To serve as a point of contact for key clients, with support from the Business Lead. To build trusted client relationships and understand their needs.
• Project delivery: Oversee and manage the delivery of a variety of commercial projects, by orchestrating internal and external stakeholders, using clear communication and organisational skills.
• Operational excellence: Manage project timelines, budgets, and resources, ensuring smooth delivery of work and consistent client satisfaction. Support the broader team in continual adoption of new tools and technologies.
• Reporting & Upward Management: Support the Business Lead with reporting (such as financials) and proactive upward management.
• Business growth: Support the team with new business growth initiatives.
• Healthcare: Be passionate about delivering purposeful work, with a focus on Medical device and Pharma clients.

Your clients

You’ll work across a varied mix of GLOBAL HEALTHCARE BRANDS— each with its own challenges, pace and potential.

Your clients include:

• Alcon: The Global leader in Eye Care, across Vision Care and Surgical devices. Work closely with a number of clients to deliver Commercial Programs.
• Bayer: A large pharma company in the menopause space. Working across campaigns, social, and a little bit of science, for both doctors and women.
• Convatec – A healthcare company improving chronic care. We cover business and brand strategy, product campaigns, patient videos, and more.
• Other: Opportunity to work on additional clients as the team grows.

What we look for

• Passion: Are you committed, excited, and enthusiastic? Do you want to help Iris exceed client expectations and contribute to making Iris a brilliant place to work?
• Proactivity: Do you take the initiative to get things done for clients? Are you actively engaging in developing your craft and embracing new ways of working?
• Performance: Is the quality of your work strong? Are you striving to grow our business and collaborate across departments to increase our value to clients?

The Ideal Candidate

We’re looking for an energetic, driven account handler who’s keen to learn and ready to roll their sleeves up. You should be:

• Organised and Diligent: Able to manage multiple projects and clients with excellent attention to detail.
• Client-Focused: Skilled in building and maintaining strong client relationships.
• Commercially Savvy: Experienced in managing projects day-to-day and identifying new opportunities.
• Adaptable: Able to thrive in an agile environment and stay cool under pressure