Hearings Support Officer

Salary: £27,025 - £30,029 pa

Location: London – Hybrid (2 days in office, 3 days working from home)

Contract: Permanent

Hours: Full-time

We have an exciting opportunity for a Hearings Support Officer to join our Hearings team, to provide an efficient customer service to internal and external visitors attending hearings. The Hearings Support Officer deals with front-line face to face, telephone and email enquiries, providing a professional and welcoming service at all times.

The Dental Professionals Hearings Service (the Hearings Service), conducts hearings for cases investigated and brought by the General Dental Council (GDC). Cases are adjudicated by independent committees consisting of lay and dental professional panellists.

The Hearings Service is administratively separated from the GDC.

Hearings are formal adjudication proceedings. Decisions made at hearings can have serious consequences for the dental professionals and can be difficult and stressful for all those involved. Cases often include patients, witnesses and legal representatives.

About the Role:

• To provide general on the day support and assistance to registrants, legal teams, witnesses, and observers to ensure their needs are fully met.
• Meet unrepresented registrant’s and witnesses including vulnerable witnesses, at the hearing to explain the hearings process and answer any initial questions they have and provide continued / additional support throughout their attendance.
• Provide a welcoming and professional face of the organisation by being the first point of contact to external parties and members of the public attending hearings.
• Resolve face-face, telephone and email enquiries effectively and efficiently; in a professional manner and to escalate where necessary.
• Provide support with the operation of digital audio, video and voice conferencing equipment and iPad equipment, for both physical and remote hearings. Trouble shooting any issues and escalating where necessary.
• Ensure only authorised persons enter the premises for hearings by checking and issuing visitor passes and informing staff when visitors arrive.
• Assist in generating documentation prior to and following hearings and manage confidential and sensitive information in line with GDPR regulations.

About you:

The successful candidate will have:

• Well-developed interpersonal skills with the ability to engage confidently, collaboratively and effectively with a range of customers and stakeholders internally and externally - demonstrating empathy, tact and discretion in discussing cases.
• Proven ability to work on own initiative and as part of a wider team - developing effective relationships with the Hearings team and at all levels of the organisation.
• Excellent written communication – with experience of generating documentation with accuracy and attention to detail.
• Excellent knowledge of MS Office, including PowerPoint, Word, Excel, Outlook and MS Teams.
• Ability to remain calm and professional in potentially high-pressure or emotionally charged situations.
• Strong organisational skills, with proven experience and knowledge of prioritising multiple conflicting demands on time and resources.

Benefits:

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

Some of our benefits include:

• 27 days holiday (plus statutory) - rising to 30 days after 2 years’ service
• Flexitime scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years’ service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership.

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

How to apply:

For further details and to apply please click the apply button.

As part of your supporting statement, please provide examples of your work experience that align to the role and person specification above, using the STAR format.

Closing date: 23.59 on 3 August 2025.

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.

The GDC is committed to equality and diversity. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds

Please no agencies unless instructed otherwise.