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- Mon to Fri, regular office hours (can consider role going part time for the right person)
- Site based in Bolton office near Horwich train station
- Industry competitive salary
- 25 days holiday plus 8 banks
Here at ISS, as one of the UK's leading Facilities Management (FM) providers, we are looking to recruit an Administrator to join our Helpdesk team located in our Bolton office on a Monday to Friday basis (regular office hours).
Here, you will work in an established team dedicated to a single Banking customer, where you will provide various helpdesk solutions to the client including reactive maintenance, planned preventative maintenance, cost, and budget tracking
Actions will include:
- Ensure all supply-chain jobs are processed in line with the agreed SLAs and priority response times.
- Feedback information or any issues that may affect the contract performance or cause client dissatisfaction
- To update the system with latest status and comments relating to jobs issued to the supply chain
- Ensure the customer is kept aware of the progress of a job and any reasons for delay relating to the supply chain
- Encourage customer feedback and promote a feeling of involvement by maintaining contact with the customer and carrying out customer service feedback questionnaires.
- Respond in a professional and courteous manner to every customer, recording all requests for service to accurately reflect correct priority for work based on health, safety, business criticality and customer expectation.
- Administer the system, ensuring information is correct and kept up to date.
- Quality check jobs are closed off in a timely manner to the correct standard through liaising with site-based colleagues.
- Maintain awareness and contribute to the achievement of KPI and quality standards.
- Ensure timely management of complaints, maintaining efficient and professional communications with all parties.
We need from you:
- A good attitude and ability to pick up new terminology and IT systems
